McDonald's Canada To Spend $1 Billion Renovating Stores: Leather Furniture, Fireplaces Planned

First Posted: 09/07/2011 7:09 am Updated: 11/07/2011 4:12 am

TORONTO - McDonald's is spending $1 billion to renovate all its Canadian locations in an effort to make its restaurants look cozier, raising the stakes in Canada's quick-service wars.

The fast food giant plans to spruce up 1,400 stores by next year — tearing out the old plastic interiors, and replacing them with leather furniture, plasma televisions and fireplaces.

Exteriors are also getting a fresher look as the traditional McDonald's red roofs are replaced.

The announcement, made Wednesday, follows a similar facelift program announced in the United States earlier this year.

The chain that built its empire on burgers, fries and milk shakes says the changes are a response to changing customer habits in Canada's $19-billion per year fast food industry. Consumers increasingly hang out in environments akin to coffee shop Starbucks, which offers sofas and free wireless Internet.

"People tend to linger a little bit more in restaurants today. They want to enjoy their meals take a break from the busy lifestyle that they lead and we think our restaurants today are certainly doing that a lot better than in the past," McDonald's Canada CEO John Betts said.

The Canadian redesigns are based on formats used by McDonald's in Australia and parts of Europe. Construction is complete in some restaurants in Toronto and Montreal, and Betts said renovated stores have already succeeded in bringing in more customers.

"The business we've been enjoying from our reimaged restaurants or remodelled restaurants is close to double digits," he told The Canadian Press in an interview at one of the renovated stores in Toronto's east end.

That's higher foot traffic than the average. Analysts say annual growth in the quick service restaurant industry is normally between two and three per cent per year.

Betts added that while the chain is trying to make the restaurants more comfortable and inviting, it is also increasing fire power in the kitchen to offer new menu items, is enlarging the drive thrus to make them quicker, and will add McCafe products to a "large portion" of those stores. That includes fruit smoothies, pastries and higher-end coffees like lattes.

McDonald's (NYSE:MCD) said its renovations are a response to customer and store owner feedback. Remodelling stores is just another way the company is keeping up with changing times as it tries to shed its old fashioned image and become a healthy and hip hangout.

Accordingly, the chain has introduced new menu items like oatmeal and grilled chicken wraps, and offers free wireless Internet access across Canada. This month, McDonald's Canada also said it would revamp its children's Happy Meal by adding a serving of strawberry yogurt and a smaller, 31-gram serving of fries that contains 100 calories.

It comes at a time when major Canadian-owned rival Tim Hortons (TSX:THI) is beefing up its food offerings as fast food chains fight for a piece of Canadian spending.

Retail analyst Brian Yarbrough of Edward Jones said a cross-country renovation that includes McCafes is the right business move as McDonald's tries to better serve changing customer tastes in Canada's "cutthroat" fast food industry, where players face heavy competition from long-established chains.

"I think retailers are always are looking to innovate and move forward, because if you stay stale, the next thing you know, another competitor will be taking your customers," he said, but added that while renovations may bring new customers in, what's more important is having innovative products that will keep them coming back.

He said McDonald's Canada is nowhere near to matching the stronghold it has in the breakfast market in the United States, and while McDonald's is trying hard to achieve the same results in Canada, it is has so far been unable to chip away at Tim Hortons' dominance in the coffee industry. Meanwhile, analysts keep pressing Tim Hortons about the growing McCafe presence in Canada and the threat it poses.

Tim Hortons has said it plans to "vigorously defend'' its position as the coffee market leader in Canada as competition from quick service restaurants like McDonald's heats up while they all try to capture a bigger share of the lucrative breakfast and snack markets.

McDonald's has given away 50 million free cups of coffee in the last two and a half years in an attempt to steal away market share from Tims, which Yarbrough said dominates 45 per cent of breakfast sales. Tim Hortons has about 3,200 locations in Canada, compared to 1,400 operated by McDonald's.

Betts hinted that additional future coffee giveaways could be on the horizon in Canada.

McDonald's isn't the only quick service restaurant to get a facelift as it fights for customers.

In June, Soul Restaurants Canada Inc., the new operator of more than 200 KFC restaurants in Ontario and British Columbia announced an "aggressive renovation initiative" but didn't provide further details.

Burger King has begun swapping its generic fast-food feel for sleek interiors with rotating chandeliers and TV-screen menus and "burger bars," — some of which serve alcohol — aiming for a vibe that's more sit-down than drive-through at its worldwide 12,000 locations.

Meanwhile, some Canadian malls and retailers have launched their own renovations in time for 2012.

Major U.S. retailers, department stores and mall moguls are starting their Canadian renovations now so they will be ready in time for 2012, when consumers are expected to begin opening their wallets wider, creating huge demand for new shops and outlets as the economy is expected to grow.

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TORONTO - McDonald's is spending $1 billion to renovate all its Canadian locations in an effort to make its restaurants look cozier, raising the stakes in Canada's quick-service wars.The fast food gia...
TORONTO - McDonald's is spending $1 billion to renovate all its Canadian locations in an effort to make its restaurants look cozier, raising the stakes in Canada's quick-service wars.The fast food gia...
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09:05 AM on 09/08/2011
This happened 3-4 years ago in many newly renovated McDonalds in Quebec. How is this news in 2011? Next they will be telling us they are coming out with a "quarter-pounder".
08:45 AM on 09/08/2011
McDonald's wants to expand their bottom line, and our bottoms. Families should be sitting in their own homes in front of a cozy fireplace with delicious, quick and easily assembled soups or stews simmering, using their own appliances. Lovely to add healthier menu options, but most families don't go to McDonald's for a cup of coffee and a bowl of salad. A fine example of how these large corporations are responding to the alarming and dangerous rise in obesity and other serious adult medical conditions which are being diagnosed more frequently in children. Take the stripes off a zebra, and it's still a zebra!
07:52 AM on 09/08/2011
Its sad to see this ..we need more healthier foods in mac donalds for kids and adults, try spending money on that ....

think about it ppl 1 billion ...how many families in America and Canada could that feed? How many people could be sent to school with this type of money? they charge huge prices for this combos and then they put things like this so it makes them richer...how about spending a bit less and lower the prices on stuff and making some healthy choices on the meny?

this is no different then the Groverment taxing us and then giving themselves nice homes, furniture, and cars, and then giving us more taxes and saying that somehow they are doing it for us,,,,,,,wake up..they are not doing it for the costumers ..they are doing it to make themselves richer......fine resturants with fireplaces and leather seats only mean one thing...that they will be raising the prices of the greesy FAT FILLED FAKE hamburgers they sell..
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tbabalis
09:03 PM on 09/07/2011
"McDonalds, linger a little bit more in 'our' restaurants today.....with a small modification from my part...it sounds like a nice new slogan for McDs....lol
08:38 PM on 09/07/2011
i went to one of these new mcdonalds, nice soft chairs, nice warm fireplace and then i proceeded to use the mens washroom where i encountered a couple have sex in the toilet. you can put lipstick on a pig....................
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Jesse P. Steinberg
est un habitant.
05:00 PM on 09/07/2011
Some of the McD's I have already been in have the fireplace setup for the past 1-2 years.
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HUFFPOST SUPER USER
Jond0
Show Me Your Money
03:44 PM on 09/07/2011
Finally that country is going to get some class! LOL
aintnoliberalnow
Old,cranky and retired
08:20 PM on 09/07/2011
Sad but true, only an American would consider a McDonalds a step up in the world.
02:33 PM on 09/07/2011
I don't go to Timmies anymore. Their coffee does not even compare with McDonalds. Every morning I go there at 5am for my coffee. the coffee there is soooo much better than Timmies. As far as having fireplaces and soft commfy seating it makes no difference to me. Just give me my coffee.The cup size is different also. A medium is the size of a Timmies large. BIG difference.Same with the price. If you have not had McD's coffee give it a try. You will be very happy you did.
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GoldDustDreams
12:05 AM on 09/08/2011
You know, it sounds weird to get coffee from McDonalds but I've totally heard the same thing from several people!
11:01 AM on 09/07/2011
Watch out Canada, here comes the 7-dollar Mcmocha frappe latte. New major at Hamburger College: Barista. I'm shocked! You mean to say Canadians prefer leather armchairs to those butt-breaking, park bench, roid-raising seats that are way too close together? 50 billion served before Canadians suggested this idea? Just give us our creature comforts and we'll put up with almost anything. Man, this is comedy GOLD!
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flapjacks5
This is a world where birds eat horses.
11:59 AM on 09/07/2011
Um.... wut?
aintnoliberalnow
Old,cranky and retired
10:50 AM on 09/07/2011
I remember fireplaces in McDonalds 20 years ago in the Kingston area and theme decorations in Ottawa. Near the Museum of Science and Technology they has a train theme with a small Garden scale running around in a case on the wall and glass encased rail road cars. All ripped out and replaced with plastic and poor taste, both figuratively and literally. Nothing new here.
10:21 AM on 09/07/2011
Jeez, next they will announcing the use of real beef in its burgers!
10:16 AM on 09/07/2011
um, soooo almost everywhere I go in southern and central Ontario has already seen these changes take place. Isn't it kind of late to be just announcing these changes when they have already been finished in a lot of areas?