Ad Volume: CRTC Gives Broadcasters One Year To Turn Down The Sound

Crtc Ad Volume

First Posted: 09/13/2011 1:57 pm Updated: 01/24/2012 1:11 pm

GATINEAU, Que. - Canada's broadcasters have a year to turn down the volume on their TV ads.

The Canadian Radio-television and Telecommunications Commission has ruled that commercials are indeed annoyingly loud, and will give broadcasters until next September to do something about it.

They got help in the verdict from over 7,000 Canadians who responded with an resounding "yes" to the question it posed in February of whether they thought ads were too loud.

"The loud commercials drive me crazy, they hurt my ears and make me want to leave the room," wrote one woman from Uxbridge, Ont.

The number of submissions was unusually numerous for a CRTC notice of comment, and 10 times higher than the complaints it received the previous three years combined.

"Broadcasters have allowed ear-splitting ads to disturb viewers and have left us little choice but to set out clear rules that will put an end to excessively loud ads," the CRTC chairman, Konrad von Finckenstein, said in a release on Tuesday.

"The technology exists, let's use it."

The commission says 2009's international standard for measuring and controlling television signals will apply to minimize fluctuations in loudness between programming and commercials.

Under the standard, broadcasters will have to ensure that both programs and ads are transmitted at the same volume.

In an interview, von Finckenstein said the commission decided to go against a voluntary approach because broadcasters had two years to follow the international standard and have done little.

"They had plenty of time," he said. "They had a working group which worked on this for over a year and then there wasn't anywhere near a solution.

"We finally said: 'We have changed the system over to digital on September 1, lets have also a standard (on loudness).'"

The CRTC said it will publish draft regulations by the end of the year, and will give broadcasters a chance to respond.

"This decision means that viewers will no longer have to reach for their remotes to manually control the volume when regular programming cuts to commercial advertisements," it said.

Other countries are also moving in the same direction. The U.S. has passed a law requiring broadcasters and distributors to comply with the Advanced Television Systems Committee standards by year's end.

Mark Richer, president of the Washington-based group, says most U.S. broadcasters have already adopted the ATSC standard in advance of the legislation taking effect.

There were also indications Canadian broadcasters were aware of the problem.

Rogers has written to the CRTC saying it is trying to address the problem proactively in advance of regulations, as did the CBC.

Broadcasters were not immediately available for reaction to the CRTC announcement.

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GATINEAU, Que. - Canada's broadcasters have a year to turn down the volume on their TV ads.The Canadian Radio-television and Telecommunications Commission has ruled that commercials are indeed annoyin...
GATINEAU, Que. - Canada's broadcasters have a year to turn down the volume on their TV ads.The Canadian Radio-television and Telecommunications Commission has ruled that commercials are indeed annoyin...
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01:59 PM on 09/14/2011
One year? Geez, the volume knob must be stuck really hard.
ChrisH75
Je ne réponds pas aux commentaires de Canada Libr
12:21 PM on 09/14/2011
History television and showcase are the worst culprits in my opinion.
02:00 PM on 09/14/2011
The Comedy Network is another offender.
11:57 AM on 09/14/2011
I never saw the advantage of this scheme in the first place. I stopped watching commercials long ago because of it. Either PVR the show and fast forward through the commercials, or mute them. Did they honestly expect people to be happy with commercials that almost bust the speakers in your TV, yet you have to turn the volume up when the show comes back on?
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gx5000
Life's too short, be happy..
09:59 AM on 09/14/2011
About time !
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piceaglauca
The picture says it all....
01:32 AM on 09/14/2011
That's why the PVR is the best thing going. Start the show, then view it an hour later. You run through the ads with a pause push four to five times. No ad and you still finish the program in time for the next one. That'shy the movie channels are good. They are uninterrupted. Has anyone talked about an ad channel? Not a Shopping channel, an ad channel.
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12:03 AM on 09/14/2011
I put all ads on mute!
goleafsgo
A Lie stands on one leg, Truth on two.
12:43 PM on 09/14/2011
Me too.   Even on-line.   I wonder if these so-called geniuses realize that they are defeating their own purpose.   If an ad is not blaring at me I will not reduce the sound.   I may even listen to it instead of leaving the room.    I have a family member who has a hearing problem and has the volume very loud to begin with.  When the commercial comes on you can imagine how it shatters my nerves!!

Another beef, I have is these sports jocks who host radio shows.  They have this thing about playing intro music that I do not think anyone has ever heard before and then begin to speak while it is still playing.   Try to understand what is being said with someone yelling and drums banging.   Yeah, I am talking about you Bob McCowan.
11:22 PM on 09/13/2011
Long overdue. We should also demand that there be a second or two between items so that we don't have to segue from a heart-breaking tragedy to a raucous car or beer commercial without time to finish living the moment. If it's true that each emotion is accompanied by a chemical change in the body we end up living in a mixed-up soup of our own secretions. No wonder people are getting desensitized.

By the way, CBC and CBC Newsworld's announcements for their own programs are the worst of all. In your face, noisy, restless,stultifying. They've really dumbed down in recent years.
02:49 AM on 09/14/2011
I challenge that opinion re CBC. Watch a movie on any TMN channel and let the entire credits roll. When it's over the ad for TMN will wake the neighbours, partly because the fade out song in film credits gets you used to a lower TV volume.
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gx5000
Life's too short, be happy..
12:24 PM on 09/14/2011
I rarely watch TV so imagine my surprise when the new ratio of programming versus commercials became evident......
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silverfrost
Liberal & Democrat
10:34 PM on 09/13/2011
It's about time, do it now please!
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The Canadian
Stop Harper
10:23 PM on 09/13/2011
Now if they could mandate that all political attack ads automatically went silent, I'd think they'd really be on to something.
10:10 PM on 09/13/2011
In this digital world of digital channels they give them one year ?? What kind of farce is that, the regulators need to grow a pair.....how about giving them until say close of business (COB) today ?

This is long overdue , but a year ????
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grinningdog
07:31 AM on 09/14/2011
I agree, how could it possibly take a year to comply? How complicated can the process be?
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grinningdog
07:35 AM on 09/14/2011
And I don't want to sound like an angry old man, but turn down the volume a wee bit at the movies too. It's often deafeningly loud and takes away from my enjoyment of the action on the screen.
09:04 PM on 09/13/2011
So if they had two years to voluntarily conform to international standards and did not, why is the CRTC giving the broadcasters another whole year before they must conform? It's not like they are retrofitting a bunch of planes with an expensive safety gadget -- this has got to be an electronically controlled effort a mere flip of the switch.
canuckjen
A life that is lived is a life of evolution.
08:57 PM on 09/13/2011
Finally! When I am watching TV late at night to unwind, the last thing I want is to have to automatically mute the commercials because I don't want to wake up the entire household once the commercials start. It's ridiculous how loud those commercials can be late at night.
08:25 PM on 09/13/2011
I don't know how many times I jumped out of my chair from the huge contrast in volume when a tv show would switch to commercial. So annoying!
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BCSLAVE
Got a key?
08:23 PM on 09/13/2011
This is long overdue. TVs also should have the ability to equalize the sound so it comes out at the same preset volume. This functionality should have been in place decades ago too!
02:51 PM on 09/14/2011
Totally agreed. What your describing is called a compressor/limiter. Compressor to make the soft a little louder, limiter to brick-wall limit above a set threshold bringing down the volume - both of them acting very quickly so that it is all but transparent to the listener.

This is a fairly inexpensive chipset and should have been in TV sets years and years ago, as well as AV receivers.
07:10 PM on 09/13/2011
This is long overdue !! I always wondered why no TV manufacturer offered a volume equalizer. These devices have been used in telecommunications networks, for decades.

Using such a device would automatically hold volume levels at a preset level. I just use the mute button, but, it's still annoying, to have to do so.