Internet Traffic Throttling: Bell Canada Says It Plans To Move Away From Slowing Download Speeds

Bell Canada Traffic Throttling

The Huffington Post Canada   First Posted: 10/19/2011 4:20 pm Updated: 01/24/2012 12:45 pm

In a move likely to be cheered by heavy Internet users and small Internet companies alike, Bell Canada has told its business partners that it’s moving away from throttling traffic on its Internet networks.

But critics are already turning their attention to other Canadian Internet service providers that have admitted to slowing down Internet traffic, particularly on peer-to-peer file-sharing networks or on online video games. They argue that Bell's move away from traffic throttling shows the practice is unnecessary, and therefore a violation of federal rules governing the Internet.

Bell sent a letter earlier this week to Internet service providers that use the company's DSL network, informing them that starting next month the company would begin to transfer its customers to network facilities that don't use traffic-shaping software.

In the letter, obtained by Internet law expert Michael Geist and OpenMedia.ca, Bell said it had started slowing Internet traffic in March, 2008, "to address congestion on the network due to increased use of peer-to-peer file-sharing during peak periods. While congestion still exists, the impact of peer-to-peer file-sharing applications on congestion has reduced."

It is that admission -- that file-sharing is no longer causing critical congestion issues -- that has critics calling for an end to traffic throttling altogether.

Bell's move “draws further into question why Rogers and other big Internet service providers continue to employ the anti-competitive tactic,” OpenMedia said in a statement Wednesday.

University of Ottawa professor Michael Geist raised the prospect that Bell's continued use of traffic throttling, however temporary, may now violate the CRTC's rules, which require that traffic shaping "results in discrimination or preference as little as reasonably possible."

Geist suggested the CRTC look into other Internet providers "who deploy broad based throttling practices (Rogers, Cogeco), which may not be reasonable under the CRTC policy."

Traffic throttling has been a contentious issue in Canada for the past three years, ever since Bell, Rogers and other large owners of Internet infrastructure began the practice as a response to growing congestion on their networks.

The move upset not only many Internet users, but small Internet providers as well, who rely on the phone line networks of Bell Canada, or the cable networks of Rogers, Videotron, Cogeco and others, to deliver Internet service.

The internet resellers argued traffic throttling amounted to "censorship" and forced them to provide a sub-standard service to their customers.

A similar problem arose with usage-based billing -- the practice, recently introduced in Canada, of charging overage fees to customers who exceed a certain amount of data per month on their Internet connection. Large ISPs argued it's only fair to charge customers more if they use more bandwidth.

But because companies like Bell and Rogers planned to charge the overage fees to their resellers, smaller ISPs argued UBB would hobble their business and make it impossible to offer competitive services.

The practice is also opposed by Netflix, whose online movie service consumes large amounts of bandwidth. The company has said that UBB threatens its continued suvival in Canada. Notably, many of the owners of Internet infrastructure also own on-demand movie services that compete with Netflix.

After ruling in favour of UBB last fall, then augmenting its policy earlier this year, the CRTC was forced to reconsider its position. It is expected to issue a final ruling on usage-based billing this fall.

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In a move likely to be cheered by heavy Internet users and small Internet companies alike, Bell Canada has told its business partners that it’s moving away from throttling traffic on its Internet ne...
In a move likely to be cheered by heavy Internet users and small Internet companies alike, Bell Canada has told its business partners that it’s moving away from throttling traffic on its Internet ne...
 
 
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12:12 PM on 10/23/2011
I don't care what Bell Canada says it will do - they are so unreliable and I would never trust them with a service. Never again.
08:58 AM on 10/23/2011
i wouldn't trust bell to make me a cup of coffee

they have something up their evil sleeves
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wanglog
putting the, "mental" back into fundamentalism!
08:02 AM on 10/23/2011
too little too late. i used bell for internet services for about a year before i had to cancel with them over the fact that the bill was far too high. because of their "usage" fee i would have bills that added up to 115-120 dollars a month. internet alone. they would add all kinds of charges to the bill.

when i'd had enough last july, i called them to say i was leaving. they told me they needed 30 days notice before cancelling it (this was at the end of july). i gave them 30 days. when i called back they tried to lure me back in. i said "no chance" and waited for them to send me a "return package" for their modem. days, weeks past and on october 17, 5 days ago, they sent me another bill for $76.86 for their internet fees!!

i called and fixed the situation. the point is, bell is the absolute worst company i've ever dealt with in my life. i'm glad they now have competition. they will take advantage of people and continue financially raping you unless you stop them. i'll never subscribe to any of their services again.
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tonyrev
computer geek...and accidental missionary
07:21 AM on 10/23/2011
In my area Bell sympatico speed was advertised at 10gb but I never had more than 1.5gb and most of the times below 200mb! I was being charged for high speed but received dial-up service. I called them more that 10 times to complain about this and they kept telling me that the problem was not on their end. Finally a customer support person admitted that my street didn't have the infrastructure for that kind of speed. After I changed to videotron cable things improved dramatically. I will never go back to DSL. Bell should refund customers when they promise internet speed that they cannot afford.
01:07 AM on 10/23/2011
I am on an old Bell unlimited service and I have never noticed any degradation in download speeds and I am a heavy user streaming all my free TV over the internet instead of paying Rogers (over 300 GB / month ).

I am less concerned about throttling than I am Usage Based Billing.

Bell is not doing anyone a big favor by eliminating throttling. Now that most of there customers are on UBB why would they throttle traffic? This just means more revenue for them.
12:49 AM on 10/23/2011
To late: I'm going to switch to Shaw Cable for my internet. I'm sick of dial up like speed.
02:12 PM on 10/20/2011
I suspect they've realized that if they take the brakes off, they will make a lot more on their UBB for their own clients. As long as they are enforcing and charging for monthly bandwidth caps, their users will either have to self limit their usage or get a really nasty bill in the mail. With bandwidth/cap ratios such that many users can use up their full monthly cap in a day or two this becomes even more important.

The equipment used to do traffic shaping is expensive and complicated and hardcore users find ways around it fairly quickly regardless. Ultimately they are better to keep it simple and then up-sell users to higher monthly caps.

If they loose out on selling you a netflix like service BUT they get you to pay $20 more a month for a higher cap they've won.

They may also be thinking that if they drop the traffic shaping that they can bury the resellers with unlimited data plans in a flood of traffic. This might force the resellers to rethink pricing or strategy.
01:49 PM on 10/20/2011
Take your pick:
1. Throttle Speeds when you have no download caps so you can deliver descent bandwidth to all your customers. (This was the case up to now and is understandable given that some users would have their computers running 24/7 taking up bandwidth if not throttled.)
OR
2. Enable download caps and eliminate throttles. This makes more sense both for the consumer AND the network becuase it let's the user pay for what they used, give them all the bandwidth they want to accomplish the task and gets them off the network allowing the next user to use bandwidth.

Doing both is STUPID however that would iundicate that the business people at Bell, Telus and Rogers can understand simple statistics about their network. They clearly do not.

Model works great for hydro. Can you imagine hydro saying they will limit the current coming into your house because they don't like the dryer you are using? That is exactly what Rogers, Bell and Telus are doing to their customers by throttling torrents for example.

If these companies actually understood staticstically what is happenning to their networks (their bussiness people clearly don't have the mental capacity for anything like that) they would realize that having a download cap AND throttling is hurting their network.
12:52 PM on 10/20/2011
They are stopping throttling, because with the rise of UBB, and now they are effectively shorting their own revenue. Let the flood gates open now that they can (over)charge for every KB.
08:47 AM on 10/20/2011
they have something else up their sleeves

i still don't trust the company whose name rhymes with hell

bell's problem is twofold

1. their executives grew up in an era when bell had a monopoly and huge profit margins by default and now they don't know to compete in a more competitive space, without lobbying CRTC and PMO to 'have it their way'

2. Rogers took the financial hit to install new cable into peoples homes while bell still relies on old phone cables in peoples homes and the bell support staff are always blaming the internal wiring at the customer's location with phrases like; "you ADSL is fine up to the D-mark - you must be having wiring issues at your office/home"

not to mention that disastrous decision to use off shore support who don't care in any way, shape of form about bell customers, as their customer is bell, so as long as the offshore support can keep convincing bell they are doing a good job, that's all they care about

but i bet bell executives never had to deal with "Fred from Mumbai" for any of their tech support issues
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Mike Marlin
Good Spouse, Good Fishing,Good Friends,Proud Nativ
08:19 AM on 10/20/2011
Although I applaud Bell's move to end throttling I suggest it is more of a move to attempt to recapture lost customers than a move based upon the reasons stated. DSL and other products offered by Bell Canada have fallen far behind those offered by Cable Companies in the ISP field, And this is just Bell's attempt to regain a market share.
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08:15 AM on 10/20/2011
Too little too late. If you're not off the incumbents you just supported the erosion of your own rights and the corporatization of demoncracy. Bell used Canadian apathy to buy the crtc along with rogers so they could make more and more money by retarding Canadian use and consumption of the internet.

Right now they are fighting Netflix and using our dollars to create unfair competition. They were fine throttling when they thought Canadians were too lazy to care. Now they will start begging people to come back, but Bell deserves to die an ignominious market death, along with other incumbents who took part in kicking Canadians half to death financially.