Toronto Etiquette Project Targets TTC Commuters, Cellphone Blabbers, Sidewalk Spitters

Ttc Toronto Etiquette Project

First Posted: 12/08/11 03:04 PM ET Updated: 12/08/11 11:24 PM ET

TORONTO - Call him Mr. Manners.

A Toronto man is doing his part to try making Canada's most populous city a little more polite.

Christopher Rouleau, 29, has designed colourful cards that can be downloaded from his website, printed and handed out as necessary.

The free cards have boxes that can be ticked off to remind people of the proper etiquette for cellphones, transit use and smoking, among many other things.

"It's meant to be used in good fun and good taste," said Rouleau, a Saskatchewan native who moved to Toronto in 2009.

While he loves his adopted city, Rouleau said he sometimes finds people rude and inconsiderate.

"I think people sometimes just forget that there are other people around them. And it's funny in a city as big as Toronto, as populated as Toronto, that we forget that."

So the graphic designer decided to use his talents to launch the Toronto Etiquette Project as a way to get people thinking and talking about courtesy.

For instance, one card reads: "Dear fellow transit user, just a friendly reminder that you probably shouldn't ... play loud music, eat smelly food, over-perfume, hog seats/poles, barge/hold doors, preach, trim your nails, floss your teeth, leave your litter ... on the TTC."

Other cards deal with pedestrians, cellphone users and general lapses of courtesy and respect such as swearing, spitting and being nasty to elderly or homeless people.

The idea for the project came after Rouleau noticed situations where people didn't seem to realize how rude they were being.

Standing in line at a grocery checkout, for instance, he watched a person gabbing on a cellphone while a cashier was trying to hand over change.

"The person who's helping you here ... they're trying to converse with you. Turn off your cellphone for two seconds," Rouleau said Thursday.

So far, he's heard from people who say the cards are long overdue and there's been interest in having similar cards for other cities. There have also been suggestions for a cycling etiquette card.

But Rouleau said those might not work as well since the card-giver would have to catch the cyclist first.

Not everyone has been receptive, however.

Some online comments take Rouleau to task for coming to Toronto from out West and telling people how to behave.

That's OK, he said, adding he's just trying to remind people to think about kindness and respect.

Rouleau advises the cards be handed out discreetly so as not to embarrass anyone. They aren't meant to be a "violation ticket," he said.

People also should use their good judgment and not put their personal safety at risk just to make a point, he added.

Roleau's etiquette cards can be found on his website, http://torontoetiquetteproject.blogspot.com, where he also reminds everyone to "above all, be kind."

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TORONTO - Call him Mr. Manners.A Toronto man is doing his part to try making Canada's most populous city a little more polite.Christopher Rouleau, 29, has designed colourful cards that can be download...
TORONTO - Call him Mr. Manners.A Toronto man is doing his part to try making Canada's most populous city a little more polite.Christopher Rouleau, 29, has designed colourful cards that can be download...
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HUFFPOST SUPER USER
Skiwee
Just taking my time...
04:43 PM on 12/16/2011
I totally agree and it pains me to have watched the decline in etiquette over the years in our city.
- Most people don't walk right when crossing the street or walking in Malls etc
- Most people don't stand right and walk left on escalators
- Some people don't allow people in wheelchairs or people with strollers to go first on elevators
- Most people block the doorways on the subway trains

....and don't even mention the spitting on sidewalks and other places....just nasty! Don't parents teach their children these things anymore? I saw two boys about age 10 the other day, in Fairview Mall, picking up the pennies from the water fountain and putting the money in their pockets. The amazing thing was that their mothers were standing, right there, and never said a word to them. I of course did, told them to money the money right back. The finally did, but not till after I stood there a good 2mins and glared at them.
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HUFFPOST SUPER USER
Sam Ellens
11:45 AM on 12/09/2011
careful with confronting people - I was attacked for telling someone to not ride their bike on the sidewalk
08:04 AM on 12/09/2011
The make-up of Toronto and Ottawa`s population has changed in the last 10 to 20 years and with it the behavior of their citizens....
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HUFFPOST SUPER USER
Sam Ellens
11:44 AM on 12/09/2011
thanks for sullying my day with racism
01:41 PM on 12/17/2011
Must you inject the r-word when you don't have a decent response? What panabaker said was true, the population has changed and people from different countries bring in mannerisms and social norms that are different from yours.

So you have a choice. You can respond intelligently to this or you can: http://mindcancer.com/teaparty/shout_racist.png
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HUFFPOST SUPER USER
LauraBethT
12:46 AM on 12/09/2011
I lived in Ottawa for a year and found it way ruder than Toronto. People in Ottawa, not all, but more than I'm use to, were so snobby. Hold open a door for a person and they'd sooner spit on you than say a simple 'thanks'.
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HUFFPOST SUPER USER
see-ellen2001
07:21 AM on 12/09/2011
I'm in Ottawa and find the drivers, especially during morning commute and traffic jams, polite: letting cars merge, shift lanes. I lived in Toronto for years and genetally found the people polite. However, the story was different on the crowded TTC. And I could NEVER get used to someone walking towards me and as we are about pass, gathering ammunition and spitting on the sidewalk as I passed. Disgusting.
yer
Stop the Alberta Taliban
11:24 PM on 12/08/2011
Not mentioned are the Land-Orcas who should be self aware to realize that

1) They are Land-Orcas
2) Land-Orcas do not fit seats, especially when other people are sitting next to them.
3) Maybe Land-Orcas should consider not sitting.

I admit to sternly but politely venting on some lady who decided to take the middle seat while depositing a third of her flab on me, pushing me against the glass. She complained back. I literally could not get up. So I jabbed my elbow into the flab.

She complained, but did not move. Eventually after a lot of talk of her entitlements, she got up, trying to get me to react. I ignored her. I thought I was bad enough. but people around me clapped!

Stop the Land Orcas, but please don't be angry. You don't have to be angry, just calmly state your discomfort and ask for the person to get up. If they refuse mention your course of action. If they do nothing, proceed. I was on my way to work and didn't need to be nasty or swear.

It works. Part of WHY it works though is not overreacting, don't be a hater. Just acknowledge what's happening, ask first, then mention your course of action, then proceed.

Interacting with strangers is why cities are great. But if we lose sight of the fact we are all here it won't work. Too much fracturing of our lives is taking its toll on common sense.
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HUFFPOST SUPER USER
see-ellen2001
07:25 AM on 12/09/2011
Yer: she was obviously out of line. You say you do not need to be a hater but using the term "land orca" is hardly unhateful and seems to assume that all fat people have this womans attitude.
yer
Stop the Alberta Taliban
09:59 AM on 12/09/2011
Well honestly, if I'm wide and I don' t know how wide I am nor are considerate of other people's space and maybe uncaring about how other people don't want to be sat on, then that is the perspective of a Land Orca.

In my case I'm about 200 so not petite but can fit into spaces where appropriate. When not, I don't insist on it. That has to be explained?

Certainly if people understand themselves and are not so far into denial about rational use of confined spaces, they at the very least don't put themselves into obvious situations of colossal inescapable public ridicule
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HUFFPOST SUPER USER
Canadiananana
Let me collect dust...
09:22 PM on 12/08/2011
Not as cool as NYC's Metropolitan Etiquette Authority but good try.

http://laughingsquid.com/metropolitan-etiquette-authority-posts-prank-signs-in-new-york-city/
yer
Stop the Alberta Taliban
10:46 PM on 12/08/2011
great site. Even better is the followup link in you link with longer descriptions: http://laughingsquid.com/subway-etiquette-poster-prank/
yer
Stop the Alberta Taliban
08:46 PM on 12/08/2011
BTW the photo is after a cleanup. This is nothing
yer
Stop the Alberta Taliban
08:41 PM on 12/08/2011
Growing up in Toronto the transit was always clean and when you went out the subway door you rarely if ever had someone walk into you (even on a packed platform). People would at least wait. Now they don't. Apparently right of way no longer exists in Toronto. People barrel into you from all directions. Just to move I have to barrel through people now in kind. 'Excuse me' got changed to 'Excuse me, I'm coming out' (because apparently that needed to be explained). I take my time and used to be concerned about walking into people, but now it's the only way to use the service. I find I'm the only one waiting for people to exit the train and people behind me walk around and into people. Stupid.

If service was good enough to be patient then people would tone it down perhaps and I wouldn't have so many people walking into me, which would be great. Now if it's too busy and I have the time, I wait for the next train, or I walk.

Until the conservatives mentality in all forms of public and government who affect transit are no longer in office or influencing their loathing against cities such that transit is respected, and expanded, I can surely expect increasingly worsening situations.

I live downtown. I love transit and streetcars in particular but lately I don't use transit if it can in any way be avoided.
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HUFFPOST SUPER USER
Canadiananana
Let me collect dust...
09:18 PM on 12/08/2011
Big Rob and the boy's TTC service cuts are certainly going to make a bad situation worse. The overcrowding now is ridiculous! I allow extra time on transit in case I have to let a bus or two go by on my way to work.
I also live in the downtown area, close to shopping, etc. If I had to be completely dependent on transit, I'm sure I'd be as rude as the next person.
yer
Stop the Alberta Taliban
10:39 PM on 12/08/2011
yeah I hear you. I also refrain from putting myself into a position of annoyance so I'm glad I can mostly walk around or bike. Car drivers must already have gone insane. Transit riders are now getting there. And these two parties are supposed to work it out? That will spiral downwards every day. Solutions?

I fear TTC will have an accident more severe than that time when a worker died. Signs are all around. This year I think it was two or three rails splitting. The system had a good time, since 1957. It's due to be replaced, not just piddling maintenance. It's unrealistic in the extreme to think it can just keep chugging along.

Transit City would have allowed long term rebuilding of the Yonge and Danforth lines. Things need real work so out of service. It can't be done over weekends. TC would have allowed transit to continue while updating occurred.

Now the cost will only be paid when it is at the highest amount after it collapses (whenever that is). Not now when relatively the costs would be minor. This is what we are today, penny wise and pound foolish. I think the election proved that.

Society seems to no longer have an ability to think things through, only react and screech.
08:12 PM on 12/08/2011
Seriously, who are you to come here and tell city natives how to behave? Get the &$%$&% outta here!

Love the "THANKS" with the exclamation point btw...

I'm almost praying I get one of these...
03:16 AM on 12/09/2011
you're so getting a card, clearly you must be one of those impolite Torontonian as*oles. living in the big city doesn't excuse bad behaviour. since when are we prejudice against other Canadians? just be a good person, and no one will get criticized. period.
01:43 PM on 12/17/2011
I never said anything remotely prejudiced. It's your own lack of a sound argument that causes you to issue a personal attack against me for speaking my mind.
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HUFFPOST SUPER USER
Skiwee
Just taking my time...
04:48 PM on 12/16/2011
You're the perfect candidate..
01:46 PM on 12/17/2011
For what? I didn't see a card in the list asking a potential "offender" to withhold what they really think and feel.

While I think there should be a card asking passive-aggressive psychopaths to be honest with their real feelings there isn't a need for one. I'd say it right to your face.
08:09 PM on 12/08/2011
Mr. Rouleau, if all you can offer T.O. is a passive-aggressive way of communication, then you can go right back to Saskatchewan.

And I DARE YOU to pass one of those things to me. HA! That'll be the day!
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Murman
Durn thing got stuck in the dad-gum snow.
07:35 PM on 12/08/2011
Nice try, but the people you'll be giving the cards to won't understand them.
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Murman
Durn thing got stuck in the dad-gum snow.
07:34 PM on 12/08/2011
I hate to say it, but the majority of the 'etiquette' offenders are from countries where etiquette just....doesn't....matter. When you have to fight your way onto the public transit in the 'old country' or else you don't get on and then you come to Canada, it's hard to give up the old habits. I used to get shoved by old ladies trying to get on the streetcar too many times to count (of course, I am 'civilized' and I won't push back or anything, right). I'm glad to say I left Toronto after almost 20 years and I don't miss it a BIT. Although, to see an elderly asian woman hack up an oyster and fire it out on the sidewalk on University Ave was one of the highlights....YeeeEEEsh.
HUFFPOST SUPER USER
tykam
09:20 PM on 12/08/2011
Hope the city you live in now is all white, without all of those nasty immigrants.
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Murman
Durn thing got stuck in the dad-gum snow.
08:18 AM on 12/09/2011
It's not, but it's a lot less crowded.