OTTAWA - Restoring trust in the integrity of the electoral system has become a top priority for Elections Canada following the robocall scandal and procedural irregularities that caused the election in one Toronto riding to be overturned.

Chief electoral officer Marc Mayrand said Tuesday the watchdog agency is reviewing its procedures and may yet recommend legislative changes to deal with the problems.

Among the possible solutions, he said, are regulating the manner in which automated and live call centres are used to contact voters and ensuring exorbitant legal costs don't prevent individuals from challenging dubious election results.

In the robocall case, Mayrand told a Commons committee that Elections Canada has now received 1,100 complaints from voters who say they received harassing or misleading phone calls directing them to phoney polling stations during last spring's election.

The investigation into the calls is continuing but, regardless of its outcome, he said the watchdog agency intends to recommend improvements to the Canada Elections Act to deal with the use of new technologies. That includes the use of phone banks and "whether and, if so, to what extent, these communications need to be regulated."

Mayrand said Elections Canada is also moving to address problems exposed by a recent court ruling which overturned the result in Toronto's Etobicoke Centre. Judge Thomas Lederer set aside 79 ballots due to clerical errors, primarily involving improperly filled-out voter registration and vouching certificates, some of which have disappeared altogether.

The Conservatives, who won the riding by just 26 votes, are appealing the ruling to the Supreme Court.

"In light of recent events, we have readjusted our plans to place a major priority on strengthening measures aiming to improve compliance with the procedures and standards applicable on voting days," Mayrand told the procedure and House affairs committee.

He said the agency will review the voter registration process, assess the effectiveness of existing checks and balances and institute solutions by the next election in 2015.

"We believe this is critical, regardless of the appeal."

He said Elections Canada intends to undertake a pilot project into operations at the polls, aiming to become more efficient, provide better service, apply the law more consistently and "generally provide more trustworthy results in our process." And he said it needs to find "a quality control" mechanism to ensure local elections officials follow the rules on voting day.

Mayrand later told reporters voters should take some consolation in the fact that Lederer found the problems in Etobicoke Centre were the result of "an unacceptable number of clerical errors" by well-meaning, local elections officials, not corruption or fraud.

"We have to appreciate that we're running 65,000 poll stations, serving 12 million electors on a single day ... We have to accept a level of errors. What should it be? In Etobicoke Centre, of course, it should have been very, very low and we need to fix that."

He argued the fact that the losing candidate, former Liberal MP Borys Wrzesnewskyj, was able to get a remedy through the courts shows the checks and balances worked. But he acknowledged the legal price tag — reportedly more than $200,000 for Wrzesnewskyj — could make the remedy unaffordable for many individuals.

Mayrand said the Supreme Court may address the issue of the defeated MP's costs but "otherwise, we'll need changes to the legislation."

Elections Canada's budget is being cut by eight per cent as part of the Harper government's restraint measures. But Mayrand said the agency will find savings by, among other things, putting off some plans, such as a pilot project on Internet voting, and focusing only on its highest priorities.

He assured the committee that the cuts won't impact the robocall investigation, which "remains a priority," or impede efforts to improve voting procedures.

Commissioner of elections William Corbett, who is conducting the robocall investigation, has a budget of just less than $2 million. But he has statutory authority to get more money if, for instance, he wants to hire more investigators.

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  • It has been just over a year since the last federal election, one that has become known almost as much for allegations of electoral fraud in Guelph, Ont., as for the way it redrew the House of Commons.<br><br> <a href="" target="_hplink">Investigators are now looking into calls wrongly claiming to be from Elections Canada that redirected voters to a polling station they couldn't use</a>. It's illegal both to interfere with a person's right to vote and to impersonate Elections Canada.<br><br> A year later, here's what we do know, according to court documents and information provided in interviews:<br><br> <strong><em>With files from CBC.</em></strong><br><br> (CP)

  • 1. Probe Started Early

    Elections Canada investigator Al Mathews started looking into complaints in Guelph on May 5, 2011, three days after the election that saw reports of illicit phone calls. The winning candidate in the riding, Liberal <a href="" target="_hplink">Frank Valeriote, compiled a list of almost 80 names</a> of people complaining about the calls. News of the investigation didn't break until Feb. 22, 2012. (Thinkstock)

  • 2. RackNine

    All political parties use automated robocalls and live calls to identify voter support and contact people during a campaign. <a href="" target="_hplink">The campaign of Guelph Conservative candidate Marty Burke used RackNine</a>, a company that offers voice broadcasting services, to make legitimate robocalls to campaign supporters. The person who made the fraudulent robocalls also used RackNine. (Alamy)

  • 3. Pierre Poutine

    The <a href="" target="_hplink">person who made the calls used a disposable, or burner, cellphone, registered to a "Pierre Poutine."</a> The RackNine charges were paid via PayPal using prepaid credit cards, purchased at two Shoppers Drug Mart stores in Guelph. Shoppers Drug Mart doesn't keep its security camera videos long enough to see who bought the cards more than a year ago. (Alamy)

  • 4. IP Traced

    <a href="" target="_hplink">Elections Canada traced the IP address used to access RackNine</a> on election day and send the fraudulent message. Mathews got a court order for Rogers, the company that provided the internet service to that IP address, to provide the customer information that matches that address, on March 20, 2012. (Alamy)

  • 5. Andrew Prescott Linked To Poutine IP

    <a href="" target="_hplink">Pierre Poutine and Burke campaign worker Andrew Prescott (pictured here with Tony Clement) accessed their RackNine accounts using the same IP address</a>. On election day, they accessed their RackNine accounts from the same IP address within four minutes of each other, Mathews says in documents filed in court.

  • 6. But Accounts Don't Match

    A court document lists the billing account numbers for the customer information provided by Rogers to Mathews. <a href="" target="_hplink">Those accounts don't match</a> the number found on the Burke campaign's Rogers invoices submitted to Elections Canada, suggesting RackNine wasn't accessed through a computer in the Burke campaign office.

  • 7. Misleading Calls Discussed?

    Two Conservative staffers, accompanied by the party's lawyer, told Mathews they overheard <a href="" target="_hplink">Michael Sona (pictured here with Stephen Harper), another Burke campaign worker, talking about "making a misleading poll moving call."</a> Sona, who stepped down from a job in the office of Conservative MP Eve Adams when the story broke, has previously said he had nothing to do with the misleading calls.

  • 8. Poutine Used Tory Database?

    Arthur Hamilton, the Conservative Party's lawyer, told Mathews the list of phone numbers uploaded to RackNine by Pierre Poutine appeared to be a list of identified non-Conservative supporters, with data on it that was updated in <a href="" target="_hplink">CIMS, the party's database</a>, days before the election. The CBC's Terry Milewski had reported a similar pattern after sifting through complaints in 31 ridings.

  • 9. Deluge Of Complaints

    <a href="" target="_hplink">News coverage led to 40,000 people contacting Elections Canada one way or another</a> -- whether to report a misdirecting call or by signing an online petition to express concern that it had happened -- chief electoral officer Marc Mayrand told a parliamentary committee in April. There are now specific allegations in almost 200 ridings by 800 people.