After David Mundie has lost his ability to speak because of brain cancer, his wife Dorothy tried to cancel his cellphone contract with Fido.
But the company told her that regardless of her husband's illness they would have to pay a hefty fee to end the contract early.
After CBC news contacted Fido, the company cancelled the contract without a fee and issued a statement saying it recognizes the Mundies' circumstances were exceptional.
But Dorothy Mundie says, despite the turnabout, she'll still consider carefully who she does business with in the future.
"Well I feel better that my monthly bill will be less because the phone is not being used, so I feel good about that," she said.
"I'm still a little bit upset with Fido because there was no compassion and no understanding when I explained what happened, even offering a doctor's note, so that's still at the back of my mind."