CALGARY -- Alberta's health-care inquiry heard testimony Monday that paperwork was fudged and that Calgary Flames players and their families were directed to lie in order to cover up the team receiving fast-tracked pandemic flu shots at a private clinic in 2009.
Calgary health nurse Debbie Hyman says while 150 of the Flames and their loved ones were getting the H1N1 shots in private at the office of team doctor Jim Thorne, hundreds of ordinary Calgarians were cussing, yelling, fainting, and fighting while standing in line for hours for the same shot at public clinics.
"There was a lot of anger (and) hostility,'' Hyman told retired Justice John Vertes, recalling conditions in the early days at the public clinics. "There were times where I felt unsafe. There were times where I felt the staff were being threatened.''
Hyman was one of two nurses who testified about the NHL team getting the shots in late October 2009 to combat the deadly virus.
Nurse Michelle Bosch testified that Thorne, whom she knows through her husband, called her on the second day after the vaccinations were released to see what could be done for the Flames. She suggested a private clinic.
Both nurses testified that having the Flames come down to a public clinic would have resulted in a calamitous "sideshow,'' with people in line calling in the celebrity sighting to their friends and bringing a stampede of fans to their Brentwood facility.
Hyman said she left a voice message with her direct supervisor asking for a call back if a private vaccination for the team was not allowed.
Three days later, after hearing nothing back from her boss, Hyman and Bosch took 200 doses over to Thorne's clinic and administered the vaccine.
Hyman said while the shots were being distributed, Thorne was coaching patients on what to say.
"He was the one that was telling people 'If you are asked, just say that you received your vaccine at Brentwood','' Hyman told the inquiry.
"I was really confused,'' she added.
"My response to him at that time was, 'Why are you telling people to do that because we have received approval to be here and to do this.'
"He didn't have a response.''
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A controversial memo sent out in 2009 at Alberta Health Services came under fire as it stated that it was not uncommon for health care executives to receive requests for faster care by prominent individuals. Source: CBC News
In December of 2012, Alberta Liberal Leader Raj Sherman said he has written prescriptions, given advice and diagnosed politicians who dropped by his legislature office but said it wasn't preferential treatment. Source: CP
In November of 2009, Calgary Flames and their families skipped lines and received swine flu shots at a special clinic, as thousands of people waited or were turned away for the H1N1 vaccination. Source: CTV News
An Alberta emergency room doctor told the Alberta Health queue jumping inquiry that medical staff in a busy ER were once pressured to provide care for a "VIP" ahead of a waiting room full of very sick people. Read the full story here.
In 2007, Dr. Brian Day a top doctor in Vancouver and a former president of the Canadian Medical Association admitted to queue jumping on two instances. He said it was not realsistic to expect people to not use their connections when their own or their family's health is at stake. Source: The National Post
In testimony to the inquiry last week, Thorne said he initially contacted Bosch out of concern for security if the Flames were to show up at a public clinic.
He testified that when Alberta Health Services told him the private session was OK, he went ahead with it. He was not asked whether he coached the Flames and their families to lie.
Hyman and Bosch also testified that the paperwork filled out on the Flames vaccination indicated the shots were given out at Brentwood rather than at Thorne's office.
They said that was for administrative purposes to make it easier to track a patient's history if he or she had an adverse reaction to the vaccine.
Thorne has testified that he, too, thought, that putting Brentwood on the forms was just clerical minutiae.
However health vice-president Lori Anderson, who investigated the incident, told the inquiry she didn't believe it.
"It wasn't to trace for adverse reactions,'' testified Anderson. "They didn't want it known that they held a private clinic for the Flames.''
Anderson said having the Flames at a public clinic would not have caused turmoil, but would rather have been a shot in the arm for everyone.
"The Flames are great ambassadors. I thought it would actually be good for morale in the line-ups to see the Flames lining up like everyone else,'' she said.
Anderson said it was made clear to everyone in the system that the vaccine was only to be distributed at four locations. She said other groups, including seniors, were denied getting shots at a private location.
While Thorne had initially asked about getting just the team vaccinated, the inquiry heard conflicting versions of how families were pulled into the plan.
Bosch said she suggested only the 50 or so players and team officials get vaccinated, but that Hyman came back and said they had 200 doses ready for whoever wanted them.
But Hyman said it was Bosch who told her to bring 200 doses to Thorne's clinic even though Hyman expected just 50 people to be vaccinated.
She said she was surprised when she saw all the families show up, but vaccinated them anyway because at that point there was no rule on who got priority.
That changed the next day, when a vaccine shortage forced all the clinics to close. They re-opened days later with orders only to give an H1N1 shot to high-risk people, such as children.
Within days, word of the private shots leaked out to the media and both the Flames and health officials were delivered a broadside of anger from the public.
After Anderson's investigation, both Hyman and her supervisor were fired. Anderson told the inquiry the pair displayed "exceedingly poor judgment'' by giving the Flames the shots in private, but said the dismissals were about more than that. She didn't elaborate on any of the other reasons.
Bosch insisted that in the long run it was still better to give the Flames the shots in private."If the Flames would have showed up (at the public clinic), the lines would have been slower and less people would have been vaccinated,'' she said.