CRTC Wireless Code Of Conduct: Draft Doesn't Propose Doing Away With 3-Year Contracts

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WIRELESS CODE OF CONDUCT CRTC
A draft proposal of a "wireless code of conduct" for Canada's cellphone companies makes little mention of the issue that is top-of-mind for many Canadians: Three-year contracts. (Shutterstock photo) | Shutterstock

A draft proposal of a "wireless code of conduct" for Canada's cellphone companies makes little mention of the issue that is top-of-mind for many Canadians: Three-year contracts.

The CRTC released a draft of the code on its website Monday, and invited cellphone subscribers to submit comments on it on the telecom regulator's website.

The code includes proposals for Canadians to be able to unlock their cellphones on reasonable terms, and also proposes a cap on over-charges on subscribers' bills.

But in an informal survey of HuffPost's audience last fall, the single most common complaint among customers was three-year contracts for wireless service.

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Three-year terms are common among Canada's major telecom subscribers, but are rare in most other countries. Though Canadian consumers have the option of going to smaller wireless companies that don't offer such lengthy contract terms, many of those who expressed an opinion to HuffPost said they wanted to see a cap placed on the length of contracts.

The Canadian Press reports:

GATINEAU, Que. - The CRTC has come up with a draft national code that will apply to wireless services for cellphones and devices such as tablets.

The Canadian Radio-television and Telecommunications Commission says consumers are looking for plain language when it comes to their wireless contracts.

The draft code says Canadians want the ability to unlock cellphones on reasonable terms and cap their monthly bills once a specific amount has been reached.

The telecom regulator says Canadians can join in the online discussion starting today and have until Feb. 15 to comment on the draft code.

Last fall, the CRTC asked Canadians for help in creating a national code for wireless services.

Since then, more than 3,500 written comments have been submitted and nearly 600 comments were posted on the CRTC online discussion forum.

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