The Integrated Case Management System is supposed to replace 64 different databases, linking information between social workers, police, service providers and other ministries.
But an independent consultant's report has found major flaws, including a lack of knowledge about the system's goals and insufficient resources for training.
Minister Stephanie Cadieux admits child protection workers are using the old system while a solution is sought.
"That's the work that we are going to continue to do with the Representative for Children and Youth, to look at is there something we can copy in this system or do we need to use something different?”
Vince Gogolek, the executive director of B.C.'s Freedom of Information and Privacy Commission, says government shouldn’t spend more taxpayer dollars on a fix.
"This thing has gotten so big and it is just so rotten that I don't see how — responsibly — a government can go ahead with this."
Gogolek says a public inquiry is needed.
But Cadieux says she won't abandon the system or call a public inquiry.
Last summer, an internal document obtained by the NDP revealed B.C. social workers said the new computer system was plagued with problems, wasted valuable time and was almost impossible to use.