A company that provides parking services for air travellers is apologizing to Toronto-area customers who faced "unacceptable wait times" this weekend, and insists it will improve its record.

Park'N Fly has offered a full refund to all customers who landed at Toronto's Pearson International Airport and then tried to pick up their vehicles between 10 p.m. on Saturday and 10 a.m. Sunday. Customers are also being offered a voucher for complimentary parking on a future trip.

The reason for the refund? Customers had to wait hours to get to their vehicles as staff scrambled to deal with an influx of people who landed at unexpected times.

The company's chief executive, Ron Bresler, released a statement Sunday apologizing to affected customers.

Snowstorm, flight delays and cancellations to blame

"A combination of the snowstorm, flight delays and cancellations created an abnormally high flow of returning customers. This situation resulted in unacceptable wait times," Bresler said in the statement posted on the company's Facebook page.

Peter Amirault, chief operating officer of Park’N Fly, said the company will be better prepared in future.

"We've learned a lesson," Amirault said during an interview Sunday.

"Obviously, in that midnight shift, we’ve got to make sure that when we've got unexpected flights coming in, we've got to be more ready."

Kevin Shea, of Ajax, Ont., was among those waiting to pick up their vehicle Sunday morning.

Shea landed at Pearson at about 4 a.m. Sunday after vacationing in Mexico.

When he went to pick up his car from the Park'N Fly facility on Airport Road, Shea found out it was going to be a while before he could head home.

"They were way behind and the cars were coming slow as molasses," he told CBC News by telephone.

He believes there were "about 400 people" waiting for their vehicles at the peak of the delay.

Shea said he wasn't able to get to his car until 10:30 a.m.

Earlier on HuffPost:

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    <a href="http://www.huffingtonpost.com/social/jbre"><img style="float:left;padding-right:6px !important;" src="http://s.huffpost.com/images/profile/user_placeholder.gif" /></a><a href="http://www.huffingtonpost.com/social/jbre">jbre</a>:<br />

  • Winter in Nunavut

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  • Runners brave a winter storm in Halifax on Sunday, Dec.15, 2013. The region is expecting high winds and up to 30 centimetres of snow.

  • Motorists dig out their cars as more than 20 cm of snow fell, Sunday, December 15, 2013 in Montreal.

  • Toronto is hit with another mid-December snowstorm, this time right in the middle of the Tuesday morning commute, Toronto, Ont., Dec. 17, 2013. The city’s skyline can be seen in the distance, with the CN Tower hidden behind a snowy grey sky.

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  • Mark McMorris, of Regina, falls on his landing during the Big Air event at the FIS Snowboard World Championship in Quebec City, Saturday, January 19, 2013. THE CANADIAN PRESS/Jacques Boissinot

  • Ice Cold

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  • Don Decker starts to clean up during the first major snowstorm of the season, in St. John's, N.L., on Friday Jan. 11, 2013. An estimated 40cm have fallen. THE CANADIAN PRESS/Paul Daly

  • Toronto

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  • Swan Hills, Alberta

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  • An employee of the Saddledome uses a leaf blower to clear snow from the steps of the arena as a light snow falls in Calgary, Alta., Monday, Jan. 14, 2013.THE CANADIAN PRESS/Jeff McIntosh

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  • The chapel of the Quebec city Ice Hotel is pictured in Quebec city Sunday January 6, 2013. The first ice hotel in North America, L'Hotel de glace de Quebec is located in Quebec borough of Charlesbourg, 10 km from downtown. The Canadian Press Images/Francis Vachon

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  • Frozen falls

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  • Peachland, BC Canada Jan 18th 2013

    Peachland, BC Canada January 18th 2013

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  • Peachland,BC Christmas Day

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  • Peachland,BC Canada

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  • Oliver Horses

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  • White Tuesday in Toronto

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  • Bitter Cold

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  • Sunset in Atlantic Canada

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