NEWS

TTC train doors open while stopped near King Station

03/21/2013 01:24 EDT | Updated 05/21/2013 05:12 EDT
The doors of a Toronto subway train opened while it was stopped inside the tunnel near King Station during this morning's commute, the Toronto Transit Commission says.

The incident happened at 8:30 a.m. on Thursday on a southbound train, while the train was stopped at a red signal.

This comes just days after a series of delays plagued Monday's evening commute — including doors opening unexpectedly on a stationary train in a tunnel near Dupont Station — prompted a rare apology from the commission this week.

On Thursday, a trainee guard who was manning the doors opened them for reasons “we need to better understand” while five of the cars were in the tunnel, and the sixth was on the platform, TTC spokesman Brad Ross said.

After the doors opened, the power was cut and the tracks were checked. The power was later restored, and the train resumed its journey with nine minutes, the TTC said.

“We take safety very, very seriously, so we have to take a close look at this,” said Ross.

“It wasn’t a good morning and certainly wasn’t a good week,” said Ross.

The train involved was an older train, which will be retired soon, said Ross. However, this morning’s issue had nothing to do with the train – it was pure human error, he said.

Ticket collectors arrested

Late Thursday afternoon Toronto police issued a news release announcing the arrest of two ticket collectors.

Both men are accused of taking money from customers and not turning it over to the TTC.

Thursday's incidents also come less than a month after the TTC announced a customer charter, a series of 30 promises aimed at improving service and keeping customers informed about service delays.

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