"I give you my word," said Ford, "it will be fixed."
The report from the ombudsman said Toronto Community Housing is failing to protect seniors from unfair evictions and is not following its own guidelines to use eviction as a "last resort."
The report contained 30 recommendations to improve social housing in Canada's largest city.
"I will be held accountable," Ford told a news conference at city hall. And he promised that the head of TCH, Gene Jones, would have his "full support to clean up" the system.
Canada's largest municipal landlord had promised to amend its policy regarding eviction of vulnerable tenants after an inquiry into the death of 81-year-old Al Gosling in 2010. Gosling died five months after he was evicted for being in behind on his rent, leaving him homeless.
The ombudsman said that instead of changing its policies "there's been a pattern of callous and unfair treatment of many seniors, including at least one case in which a tenant died shortly after eviction."
Ford said his administration would work hard to fix the problems.
"I promise you no one will be left behind," he said.