— Make clear enforcing or obeying the guards' code of silence is a disciplinary offence.
— Give new recruits instruction on use of force.
— Forbid guards from sharing incident reports with each other or their union before sending them to management.
— Bar guards from being present when an injured inmate is questioned or photographed.
— Enhance surveillance video so guard-inmate interactions are recorded.
— Improve guard training, especially in dealing with special-needs inmates.
SOURCE: "The Code," Ontario's ombudsman report