07/11/2013 04:09 EDT | Updated 09/09/2013 05:12 EDT

Quebec's premier promises immediate help to devastated Lac-Mégantic

Quebec's premier Pauline Marois was on scene in Lac-Mégantic this morning to meet with officials and lay out the compensation plan announced by the province for survivors in the devastated community.

Marois met with Colette Roy-Lachance, the mayor of the town of 6,000, who has been praised for her dedication to the citizens in the wake of the disaster.

Roy-Lachance clung to Marois as the two walked through the street for a media photo opportunity before the premier's news conference this morning.

"I'm not used to this," she said to the premier as a throng of media captured the event.

Marois reiterated the plans announced by the government yesterday to make $60 million in aid available to the community.

Those forced to evacuate their homes can receive $1,000 in immediate assistance, funds that don't have to be repaid even when insurance payments come through.

Other funds will be available to business owners to help them rebuild and replace damaged equipment.

An office will be open Monday in Lac-Mégantic to ensure residents have co-ordinated access to services.

Marois travelled to the town Sunday, the day after train cars carrying crude oil derailed and exploded, decimating the centre of the small community.

She said she returned today to ensure that the citizens were getting the help they need and the services under the province's jurisdiction were functioning well.

Prepare for the worst

Meanwhile, 50 people remain unaccounted for in the town of 6,000.

Yesterday, Lac-Mégantic families with relatives still missing were told by police to prepare for the worst.

Police announced Wednesday that five more bodies had been recovered, bringing the confirmed death toll up to 20. Five days after the explosion, officials now say all 50 missing are feared dead.

Attention shifted yesterday to the CEO of the railway's parent company, who faced jeers from local residents. Edward Burkhardt, the head of the train's U.S.-based parent company, blamed the engineer for failing to set the brakes properly before the unmanned Montreal, Maine & Atlantic Railway train hurtled down an 11-kilometre incline, derailed and ignited in the center of Lac-Mégantic early Saturday. All but one of its 73 cars was carrying oil, and at least five exploded.

The crash has raised questions about the rapidly growing use of rail to transport oil in North America, especially in the booming North Dakota oil fields and Alberta oil sands far from the sea.

The intensity of the explosions and fire made parts of the devastated town too hot and dangerous to enter and find bodies days after the disaster. Only one body had been formally identified, said Genevieve Guilbault of the coroner's office, and she described efforts to identify the other remains as "very long and arduous work."

Burkhardt, president and CEO of the railway's parent company, Rail World Inc., faced scorn from Quebec's premier as he made his first visit to the town since the disaster. He was expected to meet with residents and the mayor Thursday.

Burkhardt said the train's engineer had been suspended without pay and was under "police control."

Investigators also had spoken with Burkhardt during his visit, said a police official, Sgt. Benoit Richard. He did not elaborate.

Until Wednesday, the railway company had defended its employees' actions, but that changed abruptly as Burkhardt singled out the engineer.

"We think he applied some hand brakes, but the question is, did he apply enough of them?" Burkhardt said. "He said he applied 11 hand brakes. We think that's not true. Initially we believed him, but now we don't."

Burkhardt did not name the engineer, though the company had previously identified the employee as Tom Harding of Quebec. Harding has not spoken publicly since the crash.

"He's not in jail, but police have talked about prosecuting him," Burkhardt said. "I understand exactly why the police are considering criminal charges ... If that's the case, let the chips fall where they may."

Investigators are also looking at a fire on the same train just hours before the disaster. A fire official has said the train's power was shut down as standard operating procedure, meaning the train's air brakes would have been disabled. In that case, hand brakes on individual train cars would have been needed.

The derailment is Canada's worst railway disaster since a train plunged into a Quebec river in 1864, killing 99.

Quebec police have said they were pursuing a wide-ranging criminal investigation, extending to the possibilities of criminal negligence and some sort of tampering with the train before the crash. The heart of the town's central business district is being treated as a crime scene and remained cordoned off by police tape.

At a news conference shortly before Burkhardt's arrival, Marois faulted his company's response.

"We have realized there are serious gaps from the railway company from not having been there and not communicating with the public," Marois said. She depicted Burkhardt's attitude as "deplorable" and "unacceptable."

Today, she reiterated those sentiments, saying the company should have been on the ground earlier.

Burkhardt, who arrived in town with a police escort, said he had delayed his visit in order to deal with the crisis from his office in Chicago, saying he was better able to communicate from there with insurers and officials in different places.

"I understand the extreme anger," he said. "We owe an abject apology to the people in this town."

In an exchange with reporters, Burkhardt defended the practice of leaving trains unmanned, as was the case when the train rolled away. Canadian transportation department officials have said there are no regulations against it.

"For the future we, and I think probably the rest of the industry, aren't going to be leaving these trains unmanned," Burkhardt said. "We'll take the lead with that. I think the rest of the industry is going to follow."

Among the residents looking on as Burkhardt spoke was Raymond Lafontaine, who is believed to have lost a son, two daughters-in-law and an employee in the disaster.

"That man, I feel pity for him," Lafontaine said. "Maybe some who know him properly may think he's the greatest guy in the world, but with his actions, the wait that took place, it doesn't look good."

The disaster forced about 2,000 of the town's 6,000 residents from their homes, but most have been allowed to return.