A B.C. woman who says she was refused service in a Richmond McDonald's is demanding an apology from the fast food giant.
Hia Xia Sun told QMI Agency that she ordered a hot chocolate in the Richmond location on August 15, but was given a mocha in error. When the 51-year-old hotel worker pointed out the mistake, the store manager allegedly refused to serve Hai, telling her to move out of the line and saying, "You don't understand English".
The story prompted stern comments on Twitter, with some expressing surprise that this would happen in Richmond, a B.C. city home to a large Asian population.
Customer kicked out of McDonald's for limited English skills: http://t.co/2AkLAi4YXU
— Angry Asian Man (@angryasianman) August 21, 2013
— tonytung (@tonytung) August 21, 2013
@sunlorrie what's really odd is a McDonalds in Richmond that cannot serve up some Mandarin. Really.
— Kelly (@Usual5uspect) August 21, 2013
McDonald's was forced to apologize to a British woman in July after a U.K. franchise refused to serve a woman using a motorized mobility scooter in the drive-thru lane.
And earlier this month, the fast food chain proffered an apology when a Korean McDonald's employee text messaged a customer with, "Was the saliva spit good?", around forty minutes after delivering the order.