10/08/2013 12:59 EDT | Updated 12/08/2013 05:12 EST

Lions Gate Hospital discharge angers senior's family

A Vancouver man wants to know why it took three emergency room visits and threats of legal action to get his 91-year-old mother's sudden paralysis taken seriously. 

Tom Hansen's mother, Margaret Hansen, went to the Lions Gate Hospital's emergency room in North Vancouver repeatedly with complaints related to sudden immobility. 

He says staff discharged her twice without getting to the root of the problem and on the third visit, Hansen says his family threatened to sue if she was discharged again. 

Hansen says his mother is now "totally immobile" and he says the way seniors are treated in B.C.'s Health Care system is a "disgrace."

In an email to CBC News, a spokesperson for Vancouver Coastal Health said "privacy concerns would not allow us to publicly reveal details of an individual’s care. If there are any concerns about the care that a patient receives, we encourage patients and families to make a formal complaint so that it can be thoroughly investigated." 

B.C. Health Minister Terry Lake says every health authority has a patient care quality office for such complaints.