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Calgary Man Can't Get Truck Fixed Despite Warranty

01/15/2014 08:45 EST | Updated 03/17/2014 05:59 EDT
Bloomberg via Getty Images
2012 Dodge Ram pickup trucks sit on display at Sam Leman Chrysler, Dodge, Jeep in Peoria, Illinois, U.S., on Friday, Jan. 27, 2012. Cars and light trucks sold at an average 13.4 million seasonally adjusted annualized rate in the final three months of 2011, the best since April-June 2008, figures from researcher Autodata Corp. show. Photographer: Daniel Acker/Bloomberg via Getty Images
A Calgary man is going public with his frustration about trying to get his vehicle fixed under warranty.

Michael Rae bought a Dodge Ram diesel truck for work in 2013. He has experienced ongoing problems with the vehicle.

He says the four-wheel drive will often not engage and other times it won't turn off. He says he has been stranded in -30 C weather because he can't get the truck into four-wheel drive at a work site.

Rae also demonstrated to CBC that the key gets stuck in the ignition on a regular basis.

"I've been stuck in the truck more times than I can tell you," he said.

Rae bought an extended warranty when he purchased the vehicle and he says he is getting the runaround from the dealership and the manufacturer.

The truck has been in for servicing four times, but the dealer is unable to replicate the problems.

The dealer, Crowfoot Dodge, says Chrysler Canada is looking into the problem.

Phil Edmonston, author of the Lemon Aid series of consumer car guides, says Rae should contact Chrysler's legal department.

"You should get what you pay for," he said. "A vehicle should be suitable for the purpose that it was purchased and it's very clear from all the laws."

Rae says if Chrysler is unable to fix the problems, he wants the company to buy the truck back. 

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