Dispatcher Norm Riviera helped a father deliver a baby, while one of Jessica Norquay marathon shifts amid the storm included a mayday call from firefighters.
“When a firefighter mayday comes in, that's the worst feeling you can get,” Norquay told CBC News. “Your heart starts to beat through your chest. You follow your training.”
Joanna Jenkins, a 12-year veteran of the 911 service, said she will never forget the call she took last year from a 10-year-old girl.
It started out sounding like a medical call. “She was crying that she needed help for her daddy,” Jenkins recalled. “It was a long time into the call, about five minutes, before she said that mommy had killed daddy.”