“Our customers will see more trains. They will feel there’s more frequent service,” the TTC’s Mike Palmer told CBC News.
“Particularly towards the ends of the line they will have a faster service and some of those annoying waits at terminus and at relief points will be disappearing, and so they should generally have a smoother journey.”
He said changes to the Yonge-University and Bloor-Danforth lines come into effect after the Thanksgiving long weekend.
“The most obvious change being that we are going to be adding two extra trains into service on each line,” Palmer said. “So customers, if they were to stand on the platform for long enough, would actually count more trains out on the line.”
Palmer said this gives each train slightly longer to get from one end of the line to the other.
“This will improve reliability of the service on the line, it will make it more resilient and it will make it easier to recover from late running that we currently experience.”
The TTC is also making adjustments at the end of the line during the morning and evening commute, sending trains into the yard for maintenance using an alternate route to free up the terminuses for service trains.
“What that will do is then remove congestion at the end of the lines,” Palmer said. “Some of the complaints we get, particularly say heading towards Downsview, [is] where people sit in the train outside of the station for a long time.”
The TTC is also limiting or stopping track controls during rush hour unless there’s an actual failure so trains aren’t being slowed down during crunch time, and altering crew scheduling to enable operators to finish their shifts on time more often.
Palmer said the plan should be revenue neutral: the money saved on overtime costs will be used to pay for additional crews.
“When you put all of those things together you will see more trains and you will see a more frequent service,” Palmer said.
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