NEWS

Homeowner feels left 'on the hook' with furnace that needs fixing

10/30/2014 08:07 EDT | Updated 12/30/2014 05:59 EST
A Toronto woman wants to know why she has to pay for repairs to a furnace that she says a company told her was good for the long haul just a few weeks ago.

On Oct. 21, Kathleen Scheibling came home to find a problem with her furnace, which had been activated for the first time this season.

“The furnace had automatically turned on and I heard a noise, and I thought: ‘I hope that’s not me,’” she told CBC News in an interview.

That was just a couple of weeks after she says she had maintenance done by Reliance Home Comfort.

At that point, Scheibling says she was told “the furnace actually looked great and it should last me another 10 years.”

But after the noise started, Reliance Home Comfort made a visit and ordered a part for the furnace. A new date was set for installation. The paperwork from that visit refers to the fact there is “no heat.”

For the third time, Scheibling stayed home from work to meet the repairman.

Scheibling said the repairman wanted to know who was going to pay for the installation and that he wouldn’t come proceed unless she agreed to pay for it.

Reliance responds

The part costs more than $700 and when the repairman tried to install it, it turned out it was the wrong part.

“I’ve called them over eight times now,” said Scheibling.

CBC News contacted Reliance Home Comfort. The company said the part is obsolete and they are trying to find it. They don’t have a timeline, but they are doing everything they can.

Scheibling said she was also told there’s a 30-day guarantee after having maintenance performed.

“They clean the furnace and then a problem starts, right after somebody told me that everything looked great with it. So, I just don’t understand what happened here and why I’m on the hook for all this money,” said Scheibling. “And also, it’s not repaired yet and the cold weather’s coming.”

Scheibling is hoping that a repairman will be able to fix the problem on Thursday.

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