NEWS

TTC to unveil third annual customer charter today

01/23/2015 08:55 EST | Updated 03/25/2015 05:59 EDT
The TTC will release its third annual customer charter today at 12 noon.

TTC spokesman Brad Ross says this year's version will focus on improving the passenger experience.

"We went through a pretty rough patch for a couple of years around customer service and so the charter is a promise that we make as an organization to our customers," he said.

This year's charter is expected to include the following measures:

- Changes to allow riders to pay using credit and debit tap cards at subway station fare booths.

- More video screens at station entrances to warn customers about service delays before they pay a fare.

- Changes to the colour of priority seats at the front of buses to distinguish them from regular seats. 

Jennifer Huang is with the TTC riders association and says lower fares should be part of the new charter. The city's proposed budget outlines plans to let kids aged 12 and under to ride for free but most other fares will rise by 10 cents starting March 1.

"We want to see in the charter a commitment to affordability and accessibility," said Huang.

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