NEWS

Stop calling 911 just to make sure it works: Vince MacKenzie

03/02/2015 01:22 EST | Updated 05/02/2015 05:59 EDT
The new province-wide 911 emergency call system came into effect over the weekend, and Newfoundland and Labrador Association of Fire Services is asking people to stop calling just to make sure it works.

Fire Chief Vince MacKenzie says people have been calling 911 to make sure it's operating.

But when someone answers the 911 call, the person placing the call hangs up.

"It's up, it's running. You don't need to check," he said.

MacKenzie said calling is a bad idea — for many reasons.

"There are so many call takers on the board, on the desk we'll say, and they can only answer one call at a time — they can only physically speak to one person at a time so if they're calling, the line is busy because of hang ups or people just want to check or they want to report something other than and emergency," said MacKenzie.

"911 is for emergency, whether it's a fire, something life threatening — that's what 911 is for."

MacKenzie said when a 911 call comes in and the person hangs up before talking to the dispatcher, the 911 operator is obligated to call the number back.

"If somebody calls and hangs up, how do we know that person's not having a heart attack? How do we know that person is not choking?" he said.

"When he has a hang up, it causes a fair amount of stress because then we have to try to close the loop, we'll say, and get back to that person to ensure that it's not an emergency."

MacKenzie said he wanted to remind people to ensure they have a visible civic number on their home.

"As we're responding to emergencies, if you don't have a number prominently displayed on your home it could literally mean the difference between life and death."

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