NEWS

Rogers to refund premium texting fees charged to some customers

03/16/2015 09:59 EDT | Updated 05/16/2015 05:59 EDT
Rogers will issue credits or refunds to customers who were charged for premium text services for things like horoscopes, jokes and special ring tones by third party companies over its network.

Premium texts provide information like quizzes and fun facts, horoscopes and ringtones for which customers pay a transaction or monthly fee. It is added on top of their regular wireless bills.

Two companies, Jesta and MMS, charged Rogers wireless customers for premium text-based services like Mind Quiz, Love Crush and Joke a Day, over the Rogers network.

Although the two companies charged the fees, the payments were collected through customers' Rogers bills.

The fees were charged by Jesta between Jan. 1, 2011 and Aug. 31, 2013 and MMS between Jan. 1, 2011 and Sept. 30, 2012.

In a release, the media conglomerate says it will refund customers their money after working with the Competition Bureau on the matter.

Canada's Competition Bureau had previously fined the company $10 million for advertising premium texting services to its customers for fees that had not been adequately disclosed, causing customers to mistakenly believe the services were free — when in fact the fees sometime cost up to $10 each or up to $40 a month on top of a regular wireless bill.

"It's the right thing to do," Rogers vice-president Raj Doshi said in a statement on Monday on the decision to rebate customers. "Last summer we stopped the program all together and today we're going even further.

"Though we've issued many refunds already to our customers, now all affected customers will get their money back."

Anyone affected who is still a Rogers customer will get an automatic bill credit in the next few months for the length of time they were charged by these services.

Former customers who were charged for these services will be contacted to complete the refund process.

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