Carmen Caro, 79, gets off at the station every weekend to get to Saint Malachy church, where she volunteers. But her trek has become a treacherous one.
"She has trouble going up any stairs and the escalator is really long. I don't want this to be something that will discourage her from getting involved in the work that she does," Carmen's daughter, Josie Caro, told CBC's Daybreak.
Carmen Caro described walking down the stairs of the non-functioning escalator as "very hard."
She said she spoke with others at Du Collège station who felt the same way. She also mentioned that there was a seniors' residence close to the metro and that many seniors from the residence used the metro.
Amélie Régis, the STM's public affairs director, said the escalator has been out of service since January, but Caro said that she has been unable to use it since the fall of 2014.
The escalator has been in operation since 1984. Because of its age, Régis said it takes more time to get a hold of the appropriate parts.
It was originally scheduled to be repaired by December 2014, then by April 2015.
Régis said the escalator would now not be ready before June 2015 at the earliest.