NEWS

Expedia honours 'best price guarantee' after CBC report

05/19/2015 03:43 EDT | Updated 05/19/2016 05:59 EDT
Expedia says it will refund a Vancouver lawyer hundreds of dollars on a Dominican Republic vacation package after CBC News reported it was allegedly failing to honour its "best price guarantee."

Anthony Shiau booked a return trip to Punta Cana through Expedia on February 18. He was scheduled to fly out of Vancouver on April 2 on a WestJet flight and stay two nights at the Meliá Caribe Tropical resort for a total cost of $1,747.90.

Within 24 hours of booking, however, he noticed the same trip being offered on WestJet's website for just $1,449.63.

"The exact same flight numbers," Shiau told CBC News last week. "Left at the exact same time. It was arriving at the same time, same hotel, same room, same style. … Everything was the same."

Expedia's "best price guarantee" promises to refund customers the difference, plus a $50 travel coupon, if a customer finds an identical trip for less money within 24 hours of booking.

Shiau says he sent screen grabs of the WestJet deal to Expedia and asked for a refund, but the company refused him. Shiau decided to launch a civil suit against the travel company on May 5. Then on May 14 CBC reported on his lawsuit.

On Tuesday, CBC News received an email from Expedia saying it has investigated Shiau's claim and will now honour its policy.

"An Expedia.ca agent has researched the case and found that despite the discrepancy in how the itinerary appeared on each website, it was in fact the same trip and therefore eligible under the Best Price Guarantee," said spokesperson Amanda Gun-Munro.

"An Expedia.ca agent has reached out to Mr. Shiau to confirm they will refund the full amount of the claim which includes the price difference of C$298.27, the C$50 Best Price Guarantee voucher, the filing fees of C$100 and C$20 service fee for the filing for a total of C$468.27."

There's so word yet on whether Shiau will continue on with his lawsuit.

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