BUSINESS

Tim Hortons, Presidents Choice Are Canadians' Most Trusted Brands: Survey

06/23/2015 11:44 EDT | Updated 06/23/2015 12:59 EDT
ASSOCIATED PRESS
A Tim Hortons' coffee cup is seen in New York, Wednesday, July 22, 2009. The Canadian doughnut chain moved into 12 former Dunkin Donut locations earlier in the month, bringing new blood to the doughnut war in America's most competitive market. (AP Photo/Seth Wenig)

When it comes to trusting consumer brands, Canadians stick close to home.

Five of the 10 most trusted brands in the country are homegrown, according to a new survey from the University of Victoria's Gustavson School of Business.

Topping the ranks were Tim Hortons (which could use the good news after that nasty incident where it got attacked on all sides over in-store ads for pipeline builder Enbridge) and President's Choice, Loblaws' epically succesful house brand.

Major food brands, and household brands in general, are the other category that Canadians seem to trust: Heinz and Kraft (soon to be the same company) and Campbell Soup made the list, as did Johnson & Johnson, maker of Listerine, Neutrogena, Rolaids and Tylenol, among many other products.

The school says its Gustavson Brand Trust Index will be an annual survey with the aim of "highlighting the connection between responsible business practices and customer responsiveness."

Among the survey's findings is that women are more trusting than men of brands, but both have similar preferences, and older consumer trust major brands more than younger ones.

Consumers are more likely to recommend brands they see as being "honest, consistent and reliable."

The least trusted brands among Canadians "were primarily in financial, travel and utility categories," the survey said, but banks as a whole scored above average for social responsibility. "Groupe Desjardins is particularly favoured in Quebec as is Vancity in B.C.," the survey said.

Here are the top 10 most trusted brands in Canada, according to the Gustavson Brand Trust Index:

Canadians' Most Trusted Brands

The survey sampled 3,125 consumers about 248 brands and companies in Canada, on 40 attributes. It also broke down rankings according to industry sector. Here are the most trusted brands in each category:

Banks: Toronto Dominion Bank

Beer: Alexander Keith’s

Cars: Honda

Coffee/Tea: DAVIDsTEA

Confectionery/Snack Foods: Cadbury

Consumer Packaged Goods: President's Choice

Dairy: Natrel

Energy Companies: Shell

Hotels: Holiday Inn

Insurance: Manulife

Media: CTV

Natural/Health: Jamieson

Pharmacy: Shoppers Drug Mart

Restaurants/Takeout: Tim Hortons

Retailers (non-drug): Canadian Tire

Soft Drinks/Juices/Waters: Coca-Cola

Supermarkets: Walmart

Technology: Google

Telecoms/Cable: TELUS

Travel: Westjet