NEWS

Porter Airlines agrees to pay $150K for emails violating anti-spam rules

06/29/2015 12:38 EDT | Updated 06/29/2016 05:59 EDT
Regional carrier Porter Airlines has agreed to pay $150,000 for violating Canada's anti-spam legislation, the CRTC said today.

The regulator cited the company for various infractions of the law between July 2014 and April 2015, including:

- Sending some commercial emails that did not contain an unsubscribe mechanism.

- In other instances, it is alleged this mechanism was not clearly or prominently set out.

- Certain emails also allegedly did not provide the complete contact information as required by the law.

- Porter also allegedly failed to honour, within 10 business days, requests from some recipients to unsubscribe from receiving future commercial emails.

In addition, for some emails sent out between last July and this past February, the Toronto-based company was unable to provide proof that it had obtained consent for each electronic address to which it sent an email.

In addition to the $150,000 fee, "Porter Airlines will improve its existing compliance program to ensure that its activities, going forward, are fully compliant with Canada's anti-spam legislation," the CRTC said. 

The enhanced compliance program will include increased training and education for staff, and improved corporate policies and procedures.

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