NEWS

Chrysler fails to expedite ignition switch part replacement

07/10/2015 01:07 EDT | Updated 07/10/2016 05:59 EDT
More than 25,000 Chrysler minivan drivers in Canada may be driving a vehicle with an ignition switch issue. 

Chrysler is urging anyone who owns a 2009 or 2010 Dodge Journey or a 2008 to 2010 Dodge Grand Caravan to bring their car into a dealer to replace the part as the key could pop out of the ignition switch without warning while in operation, shutting off the engine, brakes and airbags. 

Some customers are contacting dealers to get this part replaced only to be told they'll have to wait months.

Marilyn Dobson of Orillia, Ont., says she contacted her local dealer who said she would have to wait until September for the replacement part as they do not have them in stock. Several Chrysler dealers are reporting the same thing as the waiting list continues to grow. 

Chrysler says different models require different parts, complicating the replacement process.

Dobson says that response is not acceptable and she now has to wonder if her ignition switch is defective every time she uses her vehicle. 

The company decline an interview request with CBC News. 

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