The third-party airline ticket issuer's website lists a Prince Edward Island address, but the BBB says the business isn't actually located in Summerside and it has its mail rerouted to an unknown location.
The bureau says it's received 51 complaints and 1,449 inquiries about Justfly since March 5. Most complaints come from the United States, but they're also coming in from British Columbia and Alberta.
Some of the complaints allege:- the quoted price is different than what the customer's credit card is actually charged,
- passengers' names are misspelled resulting in more charges to change,
- the travel date and times are different from the original booking,
- there's no emailed booking confirmation as promised,
- and some people reported being charged more for a cancellation fee than what was originally quoted.
Other complainants reported that they were on hold for an "excessive periods" and some were eventually cut off.
The Atlantic bureau says it believes Justfly is connected to the website Flighthub, which has had its accreditation revoked by the Better Business Bureau of Eastern Ontario.