An Air Canada agent told Sulemaan Ahmed, of Markham, Ont. that his 6-year-old son's name is on the airline's "deemed high profile" no-fly list. (Courtesy of Sulemaan Ahmed)In his reply, which Cajee shared with The Canadian Press, Goodale says there are "many reasons" people might experience delays or be prohibited from boarding a flight. "For example, other countries, as well as airlines, maintain various security-related lists with different criteria and thresholds, which may result in delays for individuals travelling to, from, or even within Canada," Goodale writes. "Delays may occur for passengers who have the same name as a person listed under the (Passenger Protect Program), or another security-related list such as the U.S. no-fly list." Goodale suggests these travellers might want to contact the airline's customer service representative to explain their situation and to see what steps can be taken before arriving at the airport. "Furthermore, if you suspect you are on another country's list, it is recommended that you explore their specific recourse mechanisms."
Cajee says she is pursuing the U.S. government's redress process on behalf of Adam. And while she appreciates the minister's response, Cajee says there should be a better Canadian recourse system. The existing one applies only to those explicitly forbidden from getting on a plane due to the Passenger Protect Program. "Currently, as a Canadian, I have access to a U.S.-based redress process but as a Canadian I do not have access to a Canadian redress process unless I have been denied boarding," she said. "Our children have never been denied boarding because they are, well, children and obviously innocent. It boggles the mind that a potentially guilty person who is denied boarding can access a Canadian redress process but a six-year-old child cannot." Cajee also takes issue with the assertion the problem might be a foreign-security issue. "I still have not received an answer to a very basic question: Who creates and maintains the DHP list? It is a fairly straightforward question."
"It boggles the mind that a potentially guilty person who is denied boarding can access a Canadian redress process but a six-year-old child cannot."