TORONTO — Air Canada confirmed Sunday that the passengers stranded in Manchester for two days are now en route to Toronto.
The airline said it will be in touch with the affected customers for a full refund.
The flight to Toronto was scheduled to leave Friday, but Air Canada had said as many as 197 passengers would have to wait until Sunday before taking off.
"We apologize for the extended delay: this does not meet our own standards and we are sorry we've let our customers down,'' spokeswoman Isabelle Arthur said in an email to The Canadian Press.
@AirCanada horrendous experience. Stuck in Manchester for 2 days and no one has been in contact to tell us what's going on— jennifer lee o'brien (@jenniferleeob) July 23, 2016
Canada's largest airline was taking heat from the stranded passengers over the weekend.
One person tweeted "horrendous experience. Stuck in Manchester for 2 days and no one has been in contact to tell us what's going on.''
Another tweet to Air Canada said "A second night in Manchester ... due to more flight delays. AirCanada this is not how to treat your passengers.''
Manchester residents Melanie Best and her husband had booked the flight with plans to attend a wedding celebration in Toronto.
'Crying and disgusted beyond belief'
In an email to The Canadian Press late Saturday night, a frustrated Best described their long and trying ordeal.
She said they boarded the plane Friday after a two-hour delay, then sat on the tarmac for the next five hours while mechanics tried unsuccessfully to fix a hydraulic pump. After the flight was finally cancelled the passengers were put up in a hotel and instructed to return to the airport the following day.
However, after checking in again Saturday morning, Best said repeated delays kept she and the other passengers stuck in the airport lounge until the early evening."
Come 6 p.m. passengers were getting really stressed and angry and all gathering by customer information demanding more information," she said.
AC 2043 is en route to YYZ. We thank our customers for their incredible patience. We are committed to doing better next time.— Air Canada (@AirCanada) July 24, 2016
@AirCanada hope you took care of those passengers for all the crap you put them through— Cedrik Jones (@cedrikjones) July 24, 2016
According to Best, the passengers were told that the plane had finally been repaired and would be leaving at 8 p.m.
But after departure time came and went, the passengers were then informed the flight had once again — this time due to flight crew issues — been cancelled, and rescheduled for Sunday around noon.
"At this point people were crying and disgusted beyond belief,'' she said
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