TORONTO — Air Canada confirmed Sunday that the passengers stranded in Manchester for two days are now en route to Toronto.
The airline said it will be in touch with the affected customers for a full refund.
The flight to Toronto was scheduled to leave Friday, but Air Canada had said as many as 197 passengers would have to wait until Sunday before taking off.
"We apologize for the extended delay: this does not meet our own standards and we are sorry we've let our customers down,'' spokeswoman Isabelle Arthur said in an email to The Canadian Press.
@AirCanada horrendous experience. Stuck in Manchester for 2 days and no one has been in contact to tell us what's going on
— jennifer lee o'brien (@jenniferleeob) July 23, 2016
Canada's largest airline was taking heat from the stranded passengers over the weekend.
One person tweeted "horrendous experience. Stuck in Manchester for 2 days and no one has been in contact to tell us what's going on.''
Another tweet to Air Canada said "A second night in Manchester ... due to more flight delays. AirCanada this is not how to treat your passengers.''
Manchester residents Melanie Best and her husband had booked the flight with plans to attend a wedding celebration in Toronto.
'Crying and disgusted beyond belief'
In an email to The Canadian Press late Saturday night, a frustrated Best described their long and trying ordeal.
She said they boarded the plane Friday after a two-hour delay, then sat on the tarmac for the next five hours while mechanics tried unsuccessfully to fix a hydraulic pump. After the flight was finally cancelled the passengers were put up in a hotel and instructed to return to the airport the following day.
However, after checking in again Saturday morning, Best said repeated delays kept she and the other passengers stuck in the airport lounge until the early evening."
Come 6 p.m. passengers were getting really stressed and angry and all gathering by customer information demanding more information," she said.
AC 2043 is en route to YYZ. We thank our customers for their incredible patience. We are committed to doing better next time.
— Air Canada (@AirCanada) July 24, 2016
@AirCanada hope you took care of those passengers for all the crap you put them through
— Cedrik Jones (@cedrikjones) July 24, 2016
According to Best, the passengers were told that the plane had finally been repaired and would be leaving at 8 p.m.
But after departure time came and went, the passengers were then informed the flight had once again — this time due to flight crew issues — been cancelled, and rescheduled for Sunday around noon.
"At this point people were crying and disgusted beyond belief,'' she said
Also On HuffPost:
Allegiant Air is an American low-cost airline that operates charter and scheduled flights. They may have low-cost tickets, but they look to make up for them with their hidden fees. • Charge for checked baggage- Between $20-$50 • Charge for carry-on baggage-Between $14-$45 • Overweight baggage- Over 40 and under 70 pounds - $50, between 71 and 100 pounds - $75 Photo Credit: Shutterstock Click Here to See Airlines With The Most Hidden Fees
Spirit Airlines is another low-cost airline in America. Booking is said to be easy; their staff is friendly and they even have deluxe leather seating. However, they claim to “take customers to their destination without any extras.” Unfortunately, they seem to have quite a few extra charges you should know about. • Charge for carry-on bags – $25 to $30 if you are a member of the Fare Club, $35 to $40 for non-members if checked in online and $50-$100 if checked in at the gate. • Charge for first checked bag- $25 for Fare Club member and $30 to $35 for non-members during online checkout and $100 if checked at the gate. • Charge for second checked bag- $30 to $35 for Fare Club members, $40 to $45 for non-members • Overweight/Oversize bag- $25 for over 41 pounds and $50 for over 51 pounds • Extra leg room- $12 to $199 • Traveling with pets- $100 Photo Credit: Shutterstock
American Airlines is an American airline that is headquartered in Fort Worth, Texas. They are known as the world’s largest airline by size, fleet and revenue. Well, other than the point that their high revenue is due to the fact that it is a popular airline, they also have a variety of hidden fees that contribute. • Charge for first checked bag- $25 • Charge for second checked bag- $35 • Charge for third checked bag- $150 • Overweight baggage- $100 for baggage weighing more than 51 pounds, $200 for baggage weighing over 71 pounds • Oversize baggage- Between $150-$200 • Sports equipment- fees apply • Traveling with pets- $125 • Priority seating- $9-$45 • Same day flight change- $75-$15 (unless you qualify for other exceptions) • Unaccompanied minor- $150 + tax • In-flight food- $2-$10 • In-flight alcoholic beverages- Between $7-$15.99 • Earbuds- $5 • In-seat entertainment- up to $8 • Wireless entertainment- up to $7 Photo Credit: Shutterstock Click Here to See Airlines With The Most Hidden Fees
According to alaskaair.com, “Alaska Airlines is the seventh-largest U.S. airline based on passenger traffic and is one of the most popular U.S. West Coast air carriers.“ One of the reasons why they are so popular is due to their low fares. However, like the airlines previously mentioned, it looks as if they make up for their low fares in their hidden fees. • Charge for first checked bag- $25 • Charge for second checked bag- $25 • Overweight/Oversize bag- $75 for baggage weighing more than 51 pounds • Food- $6 to $8 for meals and snacks • Traveling with pets- $100 per pet • Preferred Plus seats-$15-$50 • Call center ticketing fee- $15 • Paper itinerary mailing fee- $5 • In-flight alcoholic beverages- $6-$7 • In-flight Wi-Fi- $1.95-$39.95 based on length of flight • In-flight entertainment- $8-$10 • Left on board item return fee- $20 Photo Credit: Shutterstock
United Airlines is headquartered in Chicago, Illinois. It operates a comprehensive domestic and international route network out of Houston, Newark, Denver, San Francisco, Chicago, Washington D.C., Guam, Los Angeles and Tokyo. That being said, they are known for their large amount of passengers, which contribute to their large amount of fees. • First checked bag- $25 • Second checked bag- $35 • Additional bags- $100 each, up to $200 on some international routes • Overweight/Oversize- $100 for baggage weighing more than 51 pounds • Traveling with pets- $125 • Non-refundable ticked change fee- $200 Click Here to See Airlines With The Most Hidden Fees Photo Credit: Shutterstock