Samsung Exploding Battery Recall: What Canadians Need To Know

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MISSISSAUGA, Ont. -- Samsung has released Canadian details for the 10-country recall of 2.5 million Galaxy Note 7 smartphones, following reports that some of their batteries have exploded or caught fire.

Samsung Electronics Canada says there has been no confirmed incident in this country, but Canadian customers are eligible for a product exchange.

Samsung's parent company said last week that it would set up a product exchange after it confirmed 35 cases of Note 7s that exploded or caught fire due to defective batteries from one supplier.

samsung galaxy note 7
A model demonstrates the iris scanner features of the Samsung Electronics Co's Galaxy Note 7 smartphone during its launch event at the company's headquarter in Seoul, South Korea, Thursday, Aug. 11, 2016. (Photo: The Associated Press/Ahn Young-joon)

Owners of the phone in Canada can exchange a recalled device for a new one of the same model.

The company says another option is to exchange a recalled device for a Galaxy S7 or Galaxy S7 Edge through the carrier or retailer that sold the device.

Samsung says Note 7 owners can initiate the exchange by visiting a special-purpose website: It also has a toll-free phone number: 1-800-517-3507.

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