Some parents are having serious Hatchimal regret now that the Christmas season is over.
— Derek Ho (@RapturedDX) December 26, 2016
— Brian Rager (@Rager_Brian) December 27, 2016
— Carrie Scherkus (@carriescherkus) December 27, 2016
— Al-see-dezzz (@aLboogs) December 28, 2016
One Ohio mom, Denise Dodson, even started a Facebook group for parents with malfunctioning Hatchimals. The group “Dead Hatchimal Owners United!” has nearly 2,000 members now.
Since Christmas Day, Spin Master has been encouraging parents with faulty Hatchimals to contact them. On Wednesday, the Canadian toy company also issued a statement on their Facebook page.
“We are 100% committed to bringing the magic of Hatchimals to all of our consumers,” it read. “To ensure all queries receive a timely response, we have increased the number of Consumer Care representatives, extended our hours, and increased the capacity for callers in the queue to help prevent calls dropped due to the holiday volume.”
“We are committed to doing everything possible to resolve any consumer issues,” it continued. “We sincerely apologize and thank everyone who is experiencing an issue for their patience.”
Watch the video above to hear more.
Hatchimals were already sold out everywhere by the beginning of November. As a result, parents turned to Amazon and eBay where the toy — which originally retailed between $60 and $90 —was being sold for upwards of $2,600. Sadly, it doesn't look like the toy's high cost was worth it.