NEWS

10,000 CAA Customers Could Be Equifax Hack Victims

Up until a few weeks before the hack, Equifax was a partner in the CAA's identity protection program.

09/14/2017 18:19 EDT | Updated 09/14/2017 21:18 EDT
Dado Ruvic / Reuters
The information of 10,000 CAA members could have been compromised as a result of the Equifax hack, which was one of the largest in history.

TORONTO — The Canadian Automobile Association says it is informing about 10,000 of its members that they may have had sensitive data compromised by the massive Equifax cybersecurity breach.

The CAA said Thursday Equifax was its partner on the auto organization's identity protection program, which began in March 2015 and was terminated on July 1, weeks before Equifax discovered the hack on July. 29.

The program required members to register their personal information such as credit cards, banking information and email address, with the option of providing a social insurance number.

The organization says it has been trying since the first reports of the Equifax breach surfaced to determine if it affects any of the approximately 10,000 CAA members who signed up for the program.

It says Equifax has not provided any answers so far. Equifax Canada did not respond to requests from The Canadian Press.

We are informing the affected members that the data they shared with Equifax may have been compromised.CAA spokesperson

"We value our members' privacy. Our contract with Equifax explicitly said customer data would be governed by Canada's privacy law, PIPEDA, and we chose them as a partner because of their then high reputation. CAA did not handle or retain any of the information provided to Equifax," said Ian Jack, CAA managing director of communications and government relations.

"We are informing the affected members that the data they shared with Equifax may have been compromised, and are writing Canada's Office of the Privacy Commissioner to express our concern about this breach and to ask that they push Equifax to provide more information to Canadians."

Meanwhile, Canadians who are worried they might be victims of the Equifax Inc. hack say they are being treated as an afterthought in the wake of one of the largest online data breaches in history.

Tami Chappell / Reuters
Equifax Inc. corporate offices are pictured in Atlanta, Georgia, U.S., September 8, 2017.

The company has provided consumers in the U.S. with a website that shows whether they are at risk of identity theft and is allowing them to monitor their files for free for one year.

But the online database does not provide Canadians with accurate information because it is based on U.S. social security numbers. The Equifax Canada website says it costs $19.95 per month for the same monitoring service.

Toronto lawyer Frances Macklin said she is frustrated that Canadians are being treated worse than their U.S. counterparts and questioned why there isn't a dedicated portal for consumers north of the border.

Canadians left in the lurch: Lawyer

"We're equally affected. Just because I don't have a social security number, I don't get access to information," said the partner at Gowlings law firm. "I'm completely bewildered by that."

Equifax Inc. said last Thursday that a security breach occurred over the summer that compromised the private information of up to 143 million Americans, along with an undisclosed number of Canadians.

But the company has not provided further details, including how many Canadians may have been exposed. Equifax Canada did not immediately respond to requests for comment.

Brendan McDermid / Reuters
Company logo on the monitor at the New York Stock Exchange on Sept. 8, 2017.

However, Equifax Canada's customer service agents have told callers that only Canadians who have had dealings in the United States are likely to have had their information compromised in the data breach.

The credit monitoring company's call centre staff said that Canadians who have Equifax accounts in the U.S. could be at risk of having their data compromised, such as those who have lived, worked or applied for credit south of the border.

Equifax Canada's website says that "only a limited number of Canadians may have been affected" and it is working to find out how many.

Equifax Canada: "Only a limited number... may have been affected"

It adds that personal information that may have been breached includes names, address and Social Insurance Number and "the breach is contained."

Robert Johnson, lead plaintiff in a proposed class action lawsuit against Equifax Canada filed in Saskatchewan, said he is upset that Canadians have only been told that a limited number have been compromised.

The Regina business analyst said he trusted them with his personal information and does not understand why it is taking so long to provide more information about the hack.

Unacceptable that Canadians don't know if they've been targets: Expert

Communications expert Warren Weeks believes Equifax could not have handled this issue in a worse way.

"We're talking about the gateway to all of your financial information in your life," said Weeks, who is the principal of communication firm Weeks Media Group.

"And Canadians, in specific, don't know if they've been targeted or not or they've been impacted or not? I think in 2017, that's unacceptable."