BUSINESS

National Bank of Canada Data Breach Included Customers' Names, Birthdates, Phone Numbers

Nearly 400 customers have had their data exposed.

09/21/2017 11:30 EDT | Updated 09/21/2017 11:30 EDT
The Canadian Press/Graham Hughes
The National Bank of Canada head office is shown in Montreal, Wed. April 15, 2015. The bank says a website error may have exposed the personal information of nearly 400 of its customers, including their names, birthdates, phone number and email address.

National Bank of Canada says a website error may have exposed the personal information of nearly 400 of its customers, including their names, birthdates, phone number and email address.

The Canadian lender says in a statement the problem related to an electronic form on its website and did not expose clients' banking information, social insurance numbers or addresses.

The bank says a customer filling out an online form to make a branch appointment may have been able to see the data entered by a previous user.

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National Bank says it was notified earlier this week about the problem, which lasted a few days.

The lender adds the incident was the result of human error while setting up the online form, and was resolved immediately.

The bank is contacting the nearly 400 potentially-affected customers to offer free credit monitoring.

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