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02:26 AM on 01/10/2013
By the by...it's 'affected' not 'effected'...geesh, these HP writers (and I use that term very loosely) really need to educate themselves before publishing an article. Not to mention, where are the proofreaders??
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HUFFPOST SUPER USER
Torontosaurous
07:21 AM on 01/10/2013
The proofreaders would edit your last line.Everyone makes mistakes.
02:21 AM on 01/10/2013
Rogers or Bell...doesn't matter...I've had both...crappy service.
Luckily my hubby is persistent beyond the norm...he follows-up on any & all of our issues with Rogers...has for years.
We always get credits...which is great, but the inconsistent service & the 'Kafka-like' layers & loops of both Roger's & Bell's customer service is nothing more than 'we really don't give a sh*t'!
01:05 AM on 01/10/2013
Wow - I feel sorry for the addicts. On a more important note - did you know that 2012 was the hottest in USA climate history? Now that's important news.
01:00 AM on 01/10/2013
Millions of extra users hitting Google's DNS, I doubt that would have worked out to well either. The simple fact (from a network design stand point, and yes that is my day job, though thank the ghost of Don Metcalf, I work for a different, but very large Telco) is that users should always use the DNS server that is logically closest to their PC.

Yes I use Rogers (the Telco I work for does not provide highspeed to fixed addresses where I live). I also noticed the problem when I got home from dinner with the wife, took a few minutes, thought it was Windoze being flakey with the change in IP settings from the office. Eventually realised the problem wasn't on the LAN side, for kicks tried Google's DNS saw it worked, restored to defaults and read a book. Sure enough, three hours later it's fixed.

Though I've got to hand it to Rogers, they think just like Cisco - if you have a network down emergency go to www.cisco.com/go/support. Finding the phone number for the Cisco TAC is impossible (unless you can access their website which implies you don't have a network down emergency!)
08:10 AM on 01/10/2013
Are you in sales at the Telco you work for? The DNS closest to you? Windoze being flaky in change of IP settings? Calling Cisco for support?

No you use the fastest reliable DNS for your location. Why are you changing IP address - you mean running a VPN tunnel which would be the work firewalls and network (that you manage?) being slow. Call Cisco fo support - why - hardware usually doesn't break unless it is obvious - so calling Cisco is because you can't understand networking!
12:49 AM on 01/11/2013
Okay, first of all, yes I call Cisco support, because believe it or not hardware does break. Dec. 2008 the Sup720 on a core router went south, and previous to that corp. execs had refused to spring for a redundant Supervisor. Or how about in Jan. 2005, a power out in downtown followed by the power restore, one of the power supplies on a Cat 4500 went south... Do I need to continue? (I've got more examples but they get tedious, I only cited the ones that occured late at night becuase I cannot, try as I might, forget them.)
And read what I wrote, I am in Network Design, as in my day job is designing the networks that your ignorant posts, encapsulated into TCP and then sent as IP datagrams go on MPLS switches, that I configure, to the Huff Po servers.
12:42 AM on 01/10/2013
Finally, the poor schmuck in the Rogers Wireless commercials gets his revenge.
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Charles the Great
Canadian/Israeli Goy back in Halifax!!!
12:23 AM on 01/10/2013
Sorry this is why I never buy Rogers or use the ISP DNS.
01:22 AM on 01/10/2013
Well thank you for by-passing one of the most elegant well designed distributed systems ever made (Global DNS). Flood a router with tons of UDP request/replies that are probably expring from the router forwarding table just in time for the next batch. Your fellow ISP users should come after you with pitch forks and boiling oil.
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HUFFPOST SUPER USER
Charles the Great
Canadian/Israeli Goy back in Halifax!!!
01:27 AM on 01/10/2013
I use Google DNS or Fool DNS  usually 
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HUFFPOST SUPER USER
Charles the Great
Canadian/Israeli Goy back in Halifax!!!
02:12 AM on 01/10/2013
and VPNs they have their own DNS too. Outages are caused by DNS failure and put 8.8.8.8 8.8.4.4 does get around that
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Burlesque Lea
the dog is the only animal that has seen his god
12:17 AM on 01/10/2013
☝ ☛ Rogers ☏ = ¢ ☢ ☣ ☠ ☈ ☟♨ ☄ ℧ ℃ ¿
11:56 PM on 01/09/2013
"We are working to resolve asap and apologize for the inconvenience". How are we supposed to see this tweet when we don't have internet service? Rogers must think we are pretty stupid. I guess they are right if we do business with them.
01:28 AM on 01/10/2013
Cisco systems (might still, or they may have smartened up) used to give a handy sticker with every router, switch, firewall, etc. It had the contact information for the Cisco TAC (Trouble Asistance Centre). I remember the only time I ever looked at the thing was during a network down emergency. The Sup720 on our Cat 6500 went south and the company I worked at was small enough that I could not justify redundant supervisors.

Of course the contact information on that handy sticker was a web URL. At 2am on a Sunday in late December I had to call a friend and ask them to look up the TAC phone number for me from the Cisco website.
This comment has been removed.
11:33 PM on 01/09/2013
HELLO - THE WHALES ARE STILL TRAPPED!!
11:32 PM on 01/09/2013
Can anyone explain to me why the tweets are time coded Jan 10 @ about 2:30 am, when no one in Canada is currently that far ahead into the future? Does India, or some such place, handle tweets for Rogers?
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John W Austin
Liberal Democracy transformed our world
12:07 AM on 01/10/2013
Could be ZULU time. Some systems are configured with GMT/UCT and an offset for the local time zone. Misconfiguration happens everywhere (like with DNS servers) and Rogers are unlikely to allow emergency changes to the DNS setup delivered by their DHCP servers. If someone at Rogers had updated the DHCP config to issue 8.8.8.8 and the others as the DNS server to use, the outrage would have been minimal.
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HUFFPOST SUPER USER
John W Austin
Liberal Democracy transformed our world
11:18 PM on 01/09/2013
Get your hands on DNSBench.exe and find out how many public DNS servers there are out there. You can configure your network (or PC) to use any of these instead of your ISPs servers.
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HUFFPOST SUPER USER
Charles the Great
Canadian/Israeli Goy back in Halifax!!!
12:24 AM on 01/10/2013
Never use the ISP DNS but Google DNS is the best out there and so is fool dns
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Shahanshah
Liberalism is destroying western civilization
11:11 PM on 01/09/2013
Rogers is absolutely awful, what a joke, unfortunately there are not a lot of alternatives due to Canada's socialized economy and the massive government grants/tax breaks that Rogers/Bell get that keeps them from having to innovate and work for customers.
11:30 PM on 01/09/2013
That's funny. You think this has to do with socialism? How on earth does socialist have anything to do with bad corporate service? I'd say corporate monopolies has much more to do with it...and corporate monopolies are, by nature, anti-socialism.
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HUFFPOST SUPER USER
Shahanshah
Liberalism is destroying western civilization
11:36 PM on 01/09/2013
I didn't say socialist, I said socialized, Canada/America/the EU essentially have fascist economic structures, where big government and big business work together to keep prices high, and innovation low for the consumer. 
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HUFFPOST SUPER USER
John W Austin
Liberal Democracy transformed our world
11:37 PM on 01/09/2013
Knowledge can set you free. Use Google DNS 8.8.8.8 or 8.8.4.4 or look up OpenDNS.

In your world, do Bell and Rogers get unique tax breaks or can other providers like Eastlink, Telus and Shaw get the same breaks? When I studied the Income Tax Act (in the CGA training program) I didn't notice any specific company names.

What grants are you talking about?

These companies pay a lot of money for wireless spectrum for their cell phone systems. The networks are capital-intensive and are integrated for all services: cell backhaul, POTS telephones, internet and television all use the same fibre backbone systems.

Rogers may be awful but base your criticism on facts not political statements. When I used Rogers they were Ok but I rarely need to get tech support because I know how these networks function. Mother is happy with them and she has their triple play: phone, Internet and digital TV.
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Opygollopy
The more I talk to people, the more I love my dogs
12:31 AM on 01/10/2013
I have their triple play and I have never had a problem yet. No dropped calls, no probs in renewal contracts, great service. When I was with Bell years ago, I had nothing but problems and huge bills. Never had that prob with Rogers yet and been with them for 15-20 years.
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Twobit Guy
no longer asheep behind the wheel
10:18 PM on 01/09/2013
cogeco the internet provider of the down trodden.
09:55 PM on 01/09/2013
change your DNS to 8.8.8.8 and 8.8.4.4 these are google DNS and will do the trick
10:21 PM on 01/09/2013
If you use VPN and know the IP of the host, put that instead of your host name...of course anybody reading this on Rogers in S. Ontario may know that by now :) The Google addresses are now committed to memory, as a back up :)