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Donald Lenihan

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Open Government: Will B.C. Take the Lead in Transparency?

Posted: 06/27/11 09:56 AM ET

British Columbia's new premier, Christy Clark, has declared open government one of her top priorities. She promises to "get citizens more engaged with their government, including holding open town halls in communities around the province."

Fifteen of the world's leading experts on government would be pleased. They have just released a major report titled "The Future of Government." The report, which was sponsored by the World Economic Forum, distills a vast amount of learning down to a few basic thoughts on what governments must do to meet the challenges of the next decade. At bottom, the message is to pursue open government.

So is B.C. blazing the trail for Canadian governments?

Clark is on the right track: "Open government," she tells us, "means talking about our problems and setting our priorities openly. Government will work with citizens to find solutions and explain decisions."

Unlike her counterparts in Ottawa, or even Washington, she sees open government as much more than a commitment to more transparent government, say, by making more information available online. Clark's version also includes new approaches to decision-making through public engagement.

Nevertheless, Clark's plan to achieve this by holding town halls around the province is a little underwhelming. Town halls have been with us since the American Revolution -- maybe since the Middle Ages -- and where has it got us?

If she really wants the kind of open government she preaches, Clark will need something more ambitious than town halls to drive it. The "Future of Government"report has an excellent suggestion: develop a new set of performance measures for open government.

Readers may now be blinking: Performance measures? Is this not even more underwhelming than town halls? But stop and think about it. Performance measurement (PM) is now a core practice in every major government in the land -- indeed, throughout the OECD.

It wasn't always so. I recall when PM first surfaced on the Canadian political landscape. It was part of the Klein Revolution in the early 90s. Alberta was the first jurisdiction to apply PM at a government-wide level. I know because at the time I went across the country to discuss the merits of PM with other governments. Most hardly knew what it was.

We've come a long way. Today, all major governments are committed to PM on two key fronts: policy outcomes and service quality.

On services, satisfaction surveys are commonly used to evaluate and improve service quality. As a result, a wide range of service standards has been developed and applied, which, in turn, has revolutionized thinking around service delivery.

As for policy outcomes, before the Klein Revolution, little or no information was gathered on them. In many cases, officials were not even clear what outcomes their programs were supposed to achieve. Hard as this may be to believe, the word "outcome" was barely part of our policy vocabulary.

PM changed all that -- forever. It forced managers to start clarifying objectives, adopting indicators to measure progress, and collecting and using data to improve the results.

While we may still have a long way to travel on this road, it would be hard to overstate how much PM has already reshaped our views on policy-making and service delivery and, ultimately, our expectations around government. Whatever history will say about other parts of Ralph Klein's revolution, everyone agrees that PM is here to stay. Take note, Christy Clark.

So what does this mean for open government?

As the "Future of Government" report makes clear, open government is a kind of catch-all term for a complex array of concepts, tools and processes, including networked government, citizen engagement, innovation, interdependence, complexity, participation, collaboration and agility.

We can sum all this up without too much distortion by saying that the central challenge open government poses for governments is to develop new ways of working with the public to further improve policy outcomes and service delivery. At bottom, this means collaboration.

But if open government is a new way of doing business through collaboration, governments have a lot to learn. They have always operated on command-and-control principles. Learning to listen, discuss and share will not come easily.

PM is a critical first step on this journey. Governments will need it to help them build the new skills, structures and culture to support open government. The public will need it to hold governments' feet to the fire.

As the report notes, however, this is a whole new field of measurement, which is still in its infancy. In order to tackle the challenge of collaboration systematically, governments need to make some major progress on it. Measurement therefore should be a priority.

There's a saying that what get's measured get's done. Unless and until governments can track and assess their progress toward open government, it will remain an ideal at best, political rhetoric at worst.

The measurement barrier can be broken. The question is whether governments are ready to take up the challenge. If Clark wants to make her mark, here is a golden opportunity. Just ask Ralph.


 
British Columbia's new premier, Christy Clark, has declared open government one of her top priorities. She promises to "get citizens more engaged with their government, including holding open town hal...
British Columbia's new premier, Christy Clark, has declared open government one of her top priorities. She promises to "get citizens more engaged with their government, including holding open town hal...
 
 
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04:54 PM on 07/29/2011
Continuing with my last post...I am asking because as I see it, Alberta still has a healthier system for looking after their populations than we here in B.C. do, and if this is the example of Open Government that is heading the lead, I can’t say that I would feel any different about it than I do currently about the form of Gov’t. I feel that as a B.C. parent and human being that the rights and needs of all people but especially women and children are still largely being ignored. Would it be possible to ask you to republish or perhaps pursue an article on the issues of rights and education about rights and equality? I certainly would enjoy having some names and faces for responsibilities to the people and the children - who are always overlooked but expected to simply put up with what goes on - I feel we are neglecting our most valuable resources - ourselves, we are failing to develop and protect them. I would like to know how Open Government intends to address these issues, and whom they will be naming as the lead contacts.
04:52 PM on 07/29/2011
This is an indicator, a sprinkling of hope in my day - Thank you for reporting, Donald.
Our awareness as people and a nation of how integrated globally, vulnerable through our interknit quality, and the importance of our well-being globally becomes more important, is the focus going to be started now at looking at implementing through Open Government the UNHRD? We as Canadians (via our Government) signed this declaration DECADES ago, but we do not see it being applied nor are we being educated about it as is required by Law. If the B.C. Government declares that it wants to be Open, will their first step be in Educating the people now to what that means? Can we be expecting education through broadcasts/specials on ABC or the Knowledge Network/news outlets/online sites and educational facilities equally across the board about our rights and about the changes that we can expect? Will we be helped in realizing equality, or will they be using the Open Government as a way to further brush off the needs of all the people?
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TTigerX2
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04:03 PM on 06/27/2011
Transparency was the gilded word throughout the reign of former premier Gordon Campbell, who left under a cloud of shame. Transparency was just another bromide for such politicians to use while they pulled strings underground. Open government should result in an increased voter turnout and more well informed voters at elections; quite the contrary occurred over the past decade. The past federal election clearly proved that someone could get elected Prime Minister with a majority government promising no transparency, pointing to a long record of impressive rebukes of open government. Let's get rid of transparency once and for all.
07:42 PM on 06/28/2011
You're kidding, of course.
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TTigerX2
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05:06 PM on 06/29/2011
Premier Clark would have gone a long way toward achieving this goal had she met her constituents in West Point Grey, her adopted riding, in the recent by-election. She won the seat by fewer than 500 votes.

That she decided not to attend the debates makes me wonder about her aims to actually pursue open government at its most basic level.
12:56 PM on 06/27/2011
BC's--and really, Canada's-- challenges in open government are both cultural and policy.

In my conversations with public servants, through advising offices in BC and through my work hosting Open Gov West events (Open Gov West BC, the province's first open government conference), public servants and elected are used to creating "windows of engagement." For many, the idea of an open-door engagement policy is overwhelming. For Christy Clark's government to really execute on the idea of open government, they'll need to work with public servants to create meaningful mechanisms for public engagement.

New policies/practices should include:

-Make contact information of government offices available to to the public, including the office phone numbers.
-Allow citizens to schedule meetings with staff, not just engage at town hall meetings or via email.
--Provide access to government documents, whenever possible, via electronic formats and data.gov sites.
--Rescind Queen's Copyright policies on documents, particularly parliamentary documents (it's silly that BC residents can't access all parliamentary documents electronically---this is a fundamental prevention of transparency and public engagement).
--Prevent government staff from censoring government-maintained blogs. Currently, if you mention a minister's name (even in a good light) on a government blog, your comment will be censored.
--Strengthen BC's FOIPPA laws with financial penalties for government offices who fail to comply with open records laws, or censor public documents to hide incriminating information.
--Train incoming staff on the importance of public engagement, and online tools and tactics for public engagement.
07:43 PM on 06/28/2011
Good work. Thanks.
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11:43 AM on 06/27/2011
"PM changed all that -- forever."

Sure it did.