Look no further than the meteoric rise of The Huffington Post as a prime example of this. The Huffington Post generated conversation (comments, engagement, links and the like) because, unlike traditional newspapers and magazines that were making time online, The Huffington Post "opened up the window" and let their content be cross-posted, it linked out (not to be confused with LinkedIn) and did everything it could to garner attention by leveraging the power of a sharing economy over one that was looking for a return on investment (or advertising).
Once at the retailer's site, 53 per cent purchased the product they learned about through their friend's comment. Additionally, these eventual customers are happy to pass along the favor, as 81 per cent identify as sharers themselves." The social web turns out to be an engine of word of mouth marketing unlike one we have ever seen before (no big surprise there).
- Deliver. The products and services deliver. They do what they say they are going to do. You would be surprised how non-obvious this notion is in our current world. We see constant streams of customer service issues for so many brands, that it's actually the brands who are doing the baseline of delivery that are capturing market share. If you're looking for some prime examples of this, head over to Trip Advisor and look for reviews of a hotel that you know. Don't choose an overly fancy one and don't choose a roach motel. Choose one that you know delivers a good night's stay and read through the varied reviews. More often than not, you'll see comments like: "I stayed here on business and the hotel was great because they delivered a clean room, decent service and a hot shower. I'll be back." Brands have under-performed for so long, that delivering the bare essentials is enough to garner a glowing review. It's somewhat tragic to see the number of hotels that can't actually deliver a clean room, decent service and a hot shower (what, exactly, are you paying for then?).
- Share. Brands are still afraid to share. They're afraid of the discourse (especially if it's in channels and platforms that they can't control). It's not only a silly way to think in this day and age, it's dangerous. Thanks to Amazon and other online retailers, consumers have a baseline expectation that they will be able to share, discuss and debate whatever it is that you do, say and sell. Enabling and empowering this type of sharing is baseline, so when brands are not allowing consumers to share, the default position is that they have something to hide.
That being said, this form of social proofing is critical in the long term. The Marketing Chart news item is quick to remind us that social proofing makes people more engaged with our brands: "Significant opportunities exist for retailers to drive higher engagement through social proofing, suggests the report. In fact, more than three in five respondents said that they are likely to stay and shop on a website if they are shown their friends' activities on the site. Additionally, 57 per cent are more likely to make a purchase there if they see a list showing their friends who have made a purchase on the website."It may not seem that obvious, but the more you share... the more you sell. Mitch Joel is president of Twist Image -- an award-winning digital marketing agency. His first book, Six Pixels of Separation, named after his highly-successful blog and podcast of the same name is a business and marketing bestseller. His next book, CTRL ALT DEL, will be published in Spring 2013.