She has been stuck living at this hospital with no medical reason to be there while she waits for a long-term care room to become available. This scenario is so common nowadays that a new category of care had to be defined to describe the status of patients such as my mother: Alternate Level of Care (ALC). I would like to make it clear that the hospital itself is a fine facility. Everyone does their best but no amount of smiles and professional check ins can smooth over the failure of health-care policies that have left her stranded here.
He'll learn, if he follows the money, that two thirds of health dollars spent are public dollars, yet two thirds of health dollars consumed are by private health providers, which includes specialists and family physicians operating their own private practices. This means he isn't so much the commander of a "health system" as he is at the apex of a "health industry". In short, the secret to really getting things done is: incentives, incentives, incentives.