Canadian Companies Should Bring Their Call Centers Back Home

David Martin | Posted 04.28.2017 | Canada Business
David Martin

For years, North American companies have been sending jobs offshore in order to take advantage of lower labor costs and to maximize the corporate bottom line. One of the top areas experiencing job exportation is call centers, those once ubiquitous cubicle farms that purport to provide customer service for any number of businesses.

Unlimited Data In Canada? Good Luck With That One

Peter Nowak | Posted 04.07.2017 | Canada Business
Peter Nowak

Councillors last week voted 27 in favour, four opposed and six absent in favour of making a motion to the Canadian Radio-television and Telecommunications Commission. They pointed to the unlimited data plans now proliferating in the United States and expressed exasperation that such offers aren't available here. Uh, good luck with that.

Americans May Ditch Wi-Fi For Unlimited Data. Your Move, Canada

The Huffington Post Canada | Daniel Tencer | Posted 03.09.2017 | Canada Business

Canada's wireless market just isn't competitive enough, critics say.

4 Tips For Entrepreneurs On Dealing With Anxiety And Depression

Sharon Vinderine | Posted 01.26.2017 | Canada
Sharon Vinderine

With January being famous for its most depressing Monday of the year and with Bell's Lets talk campaign to draw awareness around mental health issues,...

CRTC Needs To Ensure Fair Rates For Big And Small Internet Providers

Josh Tabish | Posted 01.19.2017 | Canada Business
Josh Tabish

Telecom costs for Bell Canada customers are increasing in 2017. Unfortunately for Bell customers, the $5 monthly increase on home Internet comes hot on the heels of an unprecedented move from independent Internet service provider TekSavvy, who made waves with promises to increase speeds and cut prices by nearly the same amount.

Watchdog Sees Spike In Complaints About Canadian TV Services

CP | The Canadian Press | Posted 11.24.2016 | Canada Business

Bell the target of more than a third of telecom complaints.

Bell May Owe You Money

CP | The Canadian Press | Posted 05.27.2016 | Canada Business

Telus and Rogers have also paid out in Competition Bureau probe.

Feds Force Bell To Give Internet Access Over To Smaller Rivals

CP | Aleksandra Sagan | Posted 05.11.2016 | Canada Business

"We'll abide by the rules and move forward."

Consumer Advocates Question Liberals' 'Very Cozy Relationship' With Bell

The Huffington Post Canada | Daniel Tencer | Posted 03.25.2016 | Canada Business

The federal Liberal government is shutting out advocacy groups arguing in favour of greater competition in Canadian internet services while repeatedly...

Bell Doesn't Want To Tell You About Cheaper Basic Cable: Report

The Huffington Post Canada | Jesse Ferreras | Posted 02.27.2016 | Canada Business

You'll have to ask for it.

Bell's CRTC Appeal Will Raise Internet Prices, Reduce Investment

Josh Tabish | Posted 02.03.2017 | Canada Business
Josh Tabish

The CRTC's rules were designed to allow independent ISPs to sell blazing-fast fibre Internet services to customers in the marketplace. Experts believe that will help make fibre available to millions of Canadians who would otherwise could not afford these important but very expensive services.

Liberal Copyright Reform May Nix Canadian Access To U.S. Netflix

Michael Geist | Posted 12.09.2016 | Canada Business
Michael Geist

The prospect of considering expanded blocking for copyright purposes validates the fears of civil liberties groups that the introduction of blocking requirements invariably expands to cover a wider net of content. Canadian copyright was already on track for a boisterous debate in the coming years with changes such as copyright term extension mandated by the Trans Pacific Partnership and a review of the law scheduled for 2017. If government officials envision adding VPN usage, access to U.S. Netflix and website blocking to the list of issues, copyright could emerge as one of the government's most difficult and controversial issues.

Justin Trudeau Is Just Not Ready to Take on Cellphone Bills

Peter Nowak | Posted 10.21.2016 | Canada Business
Peter Nowak

The new PM will be a breath of fresh air on the environment -- it's impossible to be any worse than his predecessor -- and he will take the leash off federal scientists, or so he has promised. However, one area the Liberals aren't expected to deliver any good news in are telecommunications services.

Wireless Companies Should Just Call it 'Customer Disservice'

David Martin | Posted 10.15.2016 | Canada Living
David Martin

Like millions of other cell phone users, I've had to suffer the trials and tribulations of my phone company's customer service or what might more accurately be called their customer disservice. It all started with a text message to my daughter Sarah's phone informing her that she had reached 100 per cent usage for our shared 3 GB data plan.

Cheap Plans Available On Canada's Wireless 'Black Market'

The Huffington Post Canada | William Alcopra | Posted 07.10.2015 | Canada Business

Want a cheaper phone plan? Sign up in the prairies.

Bell Faces $750M Lawsuit For Tracking Customer Usage

CP | The Canadian Press | Posted 06.16.2015 | Canada Business

WINDSOR, Ont. - A national class-action lawsuit has been filed against Bell Canada over alleged breaches of privacy arising from its recently disconti...

Bell Apologizes For Interfering In CTV's Coverage

CP | The Canadian Press | Posted 03.25.2015 | Canada Business

OTTAWA - The president of CTV parent Bell Media is apologizing for intruding on the editorial integrity of the broadcaster's news team during its cove...

Bell Told To Stop Preferential Treatment Of Mobile TV App Customers

CP | The Canadian Press | Posted 05.23.2015 | Canada Business

OTTAWA - Bell Mobility Inc., has been told it can't keep offering customers preferential treatment for its mobile TV application while it appeals a ru...

How to Stop Big Companies from Ripping You Off

Andrew Tai | Posted 04.11.2015 | Canada Business
Andrew Tai

A plan with unlimited calls, unlimited texting and a small amount of data from major providers like Bell, Rogers and Telus can cost up to $80 per month, and that doesn't even cover roaming fees or long-distance calls. To save money, you may want to look into some of the cheaper brands like the Telus-owned Koodo or Wind, and avoid the "Big Three."

Could Bell Get Kicked out of Apple's AppStore for Breaking the Rules?

David Christopher | Posted 02.07.2015 | Canada Business
David Christopher

If you're an enormous telecom conglomerate, and you release a new app to unfavourable ratings, what do you do? You could invest some of your vast resources into listening to customers and making the app better -- or you could get your senior managers to leave fake reviews to mislead customers and fluff up your ratings instead.

Canada's Internet Needs to Join the 21st Century

Benjamin Klass | Posted 01.21.2015 | Canada Business
Benjamin Klass

Mr. Moore, Mr. Harper, Mr. Blais, we have given the large carriers our trust. And they have abused it. It's now up to you -- we need you to work together to ensure that our networks are open to content producers, to innovative service providers, and most of all, to ordinary Canadian citizens. We need more than tweets, more than press releases and pamphlets. We are asking for a firm commitment to ensure that the large network operators will no longer be artificially favoured over upstart innovators and competitors, a commitment to providing Canadians with a bright and lasting digital future.

Why HBO's Big Move Is Bad News For Bell, Rogers

CBC | Posted 12.20.2014 | Canada Business

Canadians who want to view specialty channels and watch their favourite shows must go through their cable providers, like Bell and Rogers. But some...

Rogers Is Trying to Block You From Watching 'Hockey Night' Online

David Christopher | Posted 05.07.2014 | Canada Business
David Christopher

Rogers is gearing up to cut off millions of hockey fans from being able to watch Hockey Night in Canada online. Bell and Rogers are using their power and control over our media options to force Canadians into subscribing to what many now view as the outdated medium of TV.

Today's The Day

CP | The Canadian Press | Posted 04.20.2014 | Canada Business

OTTAWA - The much-awaited results of Canada's latest wireless spectrum auction are about to be announced.Industry Minister James Moore says winners of...

What Minister Moore Says About Your Sky-High Cell Phone Bills

Steve E. Anderson | Posted 03.13.2014 | Canada Business
Steve E. Anderson

Last fall, a group of over 35 leading innovators and entrepreneurs joined in sending a letter to Industry Minister James Moore. Our letter called for several actions to be taken to fix our broken cell phone market. Minister Moore has now replied.