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Business Etiquette

There's a Time to Text and a Time to Talk

Nancy A. Shenker | Posted 05.16.2013 | Canada Living
Nancy A. Shenker

So many people are hiding these days behind their devices, using efficiency and speed as just one of the many excuses to avoid direct communication. I don't purport to be the Emily Post of digital etiquette, but the following are times when some form of more intimate and potentially interactive communication may be preferable to their smart phone or tablet equivalent.

Sticky Situation: 20 "Textiquette" Guidelines

Julie Blais Comeau | Posted 05.02.2013 | Canada Living
Julie Blais Comeau

When invited to give a business etiquette workshop, managers now request that I include a texting activity. We review the dos and don'ts of this casual mode of communication that can, quickly and permanently, tarnish a company's, or an employee's, reputation. Here are 20 business "textiquette" guidelines to keep your interactions positive and interruption free.

Has Politeness Become Passé?

Sue Jacques | Posted 04.23.2013 | Canada Alberta
Sue Jacques

I remember meeting an executive at a corporate reception a couple of years ago who was bemoaning the fact that he's just too busy to deal with what he called "the niceties" of peer-to-peer communication. According to him, there just aren't enough hours in the day to swap insignificant comments of courtesy. When he said, "I wish people would just get to the point" it struck such a chord in me that I Tweeted about it, suggesting that maybe he's missing the point:

Sticky Situation: An Air-Kissing How-To

Julie Blais Comeau | Posted 05.13.2013 | Canada Living
Julie Blais Comeau

Sticky situation: Help! I got air-kissed and ended up butting noses. The incident happened during my first road trip with my boss, when he introduced me to one of our senior store managers. I put out my hand. He pulled me in to peck, not only once but twice, on each cheek. I was surprised. Startled, I moved and it caused a nose collision. What is the protocol on air-kissing, who goes first and on which side?

Efficiency Shouldn't Win Out Over Etiquette

Karen Cleveland | Posted 05.12.2013 | Canada Living
Karen Cleveland

Send those thank you emails. Send them liberally and sincerely. While efficiency is key, particularly in a business capacity, I also appreciate doing business with nice people. Kindness and thoughtfulness go a long way in building and maintaining relationships, a distance that efficiency alone cannot.

Knowing How to Say No

Sue Jacques | Posted 03.30.2013 | Canada Alberta
Sue Jacques

Like many of us, I used to be a Yes-person, agreeing to do things I knew were either out of my realm, a strain on my schedule, or of absolutely of no interest to me. All that changed after a recent experience that led to an epiphany about another way to say no.

Sticky Situation: 12 Steps to Recover From 'Send' Syndrome

Julie Blais Comeau | Posted 03.26.2013 | Canada
Julie Blais Comeau

Every modern day professional has at least one e-story to tell. Click that 'Send' button and you could be clicking your career away. Accidental emails can cause embarrassment, compliance issues, end a career or simply make the recipient smile. Here are 12 steps to avoid "send syndrome" and that sinking stomach feeling:

Sticky Situation: Handling an Awkward New Year's Party Request

Julie Blais Comeau | Posted 03.02.2013 | Canada Living
Julie Blais Comeau

In the New Year, I will be hosting a pot-luck for my colleagues. But I am concerned that my new hardwood flooring could be damaged by high heels, as a result of guests not removing their shoes at the door. Should I e-mail my team members in advance to ask that they bring their slippers or indoor shoes?

Taking The Stress Out Of Work Christmas Parties

Sue Jacques | Posted 02.10.2013 | Canada Alberta
Sue Jacques

Most of us have a love/hate relationship with the whole concept of "Secret Santa" parties at work. We love getting good swag but hate having to come up with something fabulous to buy. Standing in a store during the busiest time of year and agonizing over our contribution can be distracting, to say the least.

Sticky Situation: How to Behave at an Office Party

Julie Blais Comeau | Posted 01.29.2013 | Canada Living
Julie Blais Comeau

Fortunately, the days of holiday office party photocopying remorse are long gone. It is also safe to assume that you will nobody on your team will be wearing a lampshade for the group photo. But, are you all free from texting, tweeting or tagging remorse, during or after the party? Here are sticky situation solutions to maneuver this year's get together.

The Art And Advantage Of The Right Handshake

Sue Jacques | Posted 12.16.2012 | Canada Alberta
Sue Jacques

Limp noodle. Dead fish. Bone crusher. These are just three terms that are commonly used to describe the less than stellar handshakes we've all received at some point in our career. Other labels include icky, nasty, wimpy and downright painful. Isn't it remarkable how a simple greeting can have such a huge impact on our impression of someone's level of professionalism? As judgmental as it may sound, in our business culture, the character of one's clasp can speak volumes about the presumed calibre of their credibility.

Grief At Work: How To Handle The Unexpected Death Of A Colleague

Sue Jacques | Posted 11.03.2012 | Canada Alberta
Sue Jacques

I was recently approached by a tearful young woman who quietly asked me for advice following my presentation at a corporate conference. Taking a deep breath and a long look around, she shared with me that she was notified the night before that one of her colleagues had died in a car accident.

How to Become Accountable in 2 Easy Steps

Sue Jacques | Posted 11.20.2012 | Canada Alberta
Sue Jacques

As employees and business owners, we each have a duty to honour the commitments we make, whether that means being on time, completing tasks efficiently or fessing up when things don't go as planned. Every time we take responsibility for our actions we enhance our level of integrity, leading us to gain the reputation of being reliable while earning the respect of the people we work with and serve. This element of professionalism is dependent on one critical component: accountability.

How to Relieve the Agony of Waiting

Sue Jacques | Posted 10.26.2012 | Canada Business
Sue Jacques

Follow-up fatigue is a malady that strikes professionals in every level of business. It goes something like this: You thoroughly impressed a prospective client by acing your proposal and pitch. They said they loved it, promised to be in touch, and then ... nothing. Here are six steps to help you alleviate the agony.

Peeing With Your Boss In The Bathroom?: Quick Study

The Huffington Post Canada | Arti Patel | Posted 04.23.2012 | Canada Living

They're tucked away in corners behind clients and stacks of papers, writing down your every move or staring at the clock when you come in late. But bo...

Conference Call Etiquette

Debra Goldblatt-Sadowski | Posted 02.12.2012 | Canada
Debra Goldblatt-Sadowski

Conference calls can sometimes be a necessary evil. Okay, maybe evil is too strong a word, but they can definitely be awkward. But conference calls can also be a great networking tool and relationship builder, so it's important to handle them with care.

Sticky Situations: My Boss Has a Short Attention Span

Julie Blais Comeau | Posted 02.06.2012 | Canada Living
Julie Blais Comeau

Ask Julie: "My boss is usually late, then texts and tweets during our one-on-one meetings. Is there anything I can do to get her attention on me?"