Unlike products, services require a user's participation throughout the journey. From on-boarding to invoicing, direct and consistent contact between the service provider and the service user means that there is enormous opportunity (and risk) to your brand at every touchpoint and even the spaces between them.
A "NewCo" is a new kind of organization -- one that measures its success by more than just profit. As the fully networked, information-first economy has taken hold, NewCos are creating game-changing, purpose-driven new models for business. NewCos are everywhere.
Doing more with what you have without reinventing the wheel is the essence of Business Model Innovation. It's about unlocking critical constraints t...
Last Monday Uber and Lyft left Austin because they lost an election on a proposition that would have allowed them to use their own background checks instead of using the city's fingerprint-based system.
The unstoppable force of blockchain technology is barreling down on the immovable infrastructure of modern finance. We would like this collision to transform the old money machine into a prosperity platform for all.
The Internet today connects billions of people around the world. It's great for communicating and collaborating online. But because it's built for moving and storing information and not value, it has done little to change how we do business.
Opower, the shining light of energy usage management and behavior modification, is being bought by Oracle for (what would otherwise be) a whopping $53...
The future of higher education is dependent on colleges and universities moving from their comfort zone where learning is a static experience. Higher education must stop fearing that change means abandoning tradition.
We're in the middle of an innovation bubble. "Innovation" is hot. Innovation "experts" are coming out of the woodwork. Everyone wants some innovation....
Just the other day I climbed into Uber dressed in my military uniform. The driver asks for my advice: he recently became a Canadian citizen and wants to serve in our Canadian Armed Forces. I am hard-pressed to think of a time I felt as proud to be a Canadian.
San Francisco, 2025 I noticed something strange last night when my car auto-drove me home from the city. My car was downloading the usual real-time ...
Coaching people is like cooking: recipes take us only so far. To figure things out, we have to chuck a few noodles against the wall to see what sticks.
We vibrate differently with different people. The gravity of safeness is protecting us from disruptions and our fears cause us to seek out a homogenous group. Yet when you tell a story about yourself, you often refer to the moments where an idle life was disrupted.
Much of the talk about the U.S. patent system generates a lot of heat, but little light. We hear complaints about how the system doesn't work and varied suggestions for fixing it. However, it's not really broken.
These days, the term "disruption" is all the rage in business and entrepreneurial circles. Startups want to "disrupt the status quo" with slick designs, clever business solutions and innovative products, but too often find themselves mired in cost and production problems.
Canada is a vast country with ample resources, however political and economic machinery in this country are not open enough to create true and genuine marketplace for disruptive ideas. Cultural, artistic and intellectual innovation form the foundation of innovative economies. No nation can stay competitive and economically advanced while stagnating culturally and intellectually. Innovation requires taking risk and being open to new ideas. The biggest obstacles in the way of innovation in Canada are regressive and closed institutions.