Veterans Affairs Minister Julian Fantino's behaviour towards a group of veterans last week disgusted me. And, when he blamed his behaviour on the actions of a union I became outraged. The union may very well have told the veterans a one-sided story about how their poor members are being hard done-by. That doesn't excuse the minister's behaviour. As a free public service for cabinet ministers and others in leadership roles, I'm going to offer up some completely unsolicited advice, right here, right now, at no charge. When a veteran is angry with you for being late, you say, "I'm sorry."