Research shows that 94 per cent of customers who have a low-effort or frictionless service experience will buy from that same company again. hose who have a poor customer service experience? Watch out. Nearly everybody (95 per cent) will talk about a bad customer service experience to an average of 21 people.
Most people have experienced the negative aspect of "buyer beware" for themselves or when purchasing for their company. How can you minimize being left high and dry if a company you do business with goes bankrupt or becomes insolvent? The old adage "always prepare for the worst and hope for the best" remains true.
Cloud technology is transforming how businesses operate -- from convenient and secure data storage to hosted business applications and telecom services. The cloud also offers endless possibilities for smaller companies to lower their costs, improve productivity and match the service levels of larger enterprises.
The power of sophisticated, robust, scalable computing, formerly the reserve of only those who could afford it, is becoming available to companies of any and every size. When this becomes true for all information systems, accounting, HR, project management, etc., information technology as a competitive edge will no longer be the domain of only those who can afford it.
Next week, the who's who of the information and communications technology (ICT) industry around the world will arrive in Montreal, Canada, for the biannual World Congress of Information Technology (WCIT). With all the economic upheaval making business headlines, why does this specialized gathering matter?