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If we really want forgiveness and to rebuild trust, our apology must be heartfelt and recognize how we hurt the other person or people.
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About 15 years ago, it was widely publicized that men and women came from "different planets," and therefore did not speak the same language. I not only disagree with this notion, I take offence to it.
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It's very easy to judge another. Everyone does it. On Friday, we went to grab a bite at Wendy's. Ahead of us, there was an impatient woman, waiting to be served while a confused, older gentleman was...
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Helicopter parents think that they're doing what's best for their kids but actually, they're hurting their kids' chances at success. In particular, they're ruining their kids' chances of landing a job and keeping it.
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Most of us have rules about our phones. No phones at the dinner table. No phones in the bedroom. No phones while flying, driving, or walking. Instead of a rule, let's make a choice. Let's decide to make connections with people, situations and experiences, and see how much better life is.
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As someone who trains Boomers and Gen X'ers to life coach teens and young adults, I often find that the best examples to explain my work to those wanting to know the secrets of working with Millennials, comes from my own personal practice life coaching teens and young adults. Today's topic is: Parents and Millennials -from Miscommunication to Co-creation or How to I Learned to Stop Screaming.
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If you think that creativity will be safe from the automation of everything, you are wrong. It's not a question of "if" creativity and advertising will be automated, it is a question of "when." Whethe...
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Increasing communication skills to improve collaboration can assist an organization to become more effective as well as successful. When your employees and leaders are getting along with each other, there are fewer misunderstandings, so, workplace frustration also becomes reduced.
As the famous Canadian media theorist, Marshall McLuhan, suggests "the medium is the message". While we most often apply this quote to communications or technology, I like to think of its application to the design of everything from city streets to textiles. I often wonder about the assumptions buried within various systems we have designed to develop, educate, work and live.
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For some of us, when we are receiving feedback, it can put us in a state of panic. If you tend to be an anxious person, such as I once was, it is very easy to go to a dark place that makes you feel bad. Over the years, I have learned to not only accept feedback, but welcome it.
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A fresh year is upon us with new opportunities and challenges in all areas of your life. One such vital area is public relations for your organization.
It just requires commitment. To what? To the values I've been advocating all along: open-mindedness, skepticism and critical thinking. When so much is invested in robbing us of our ability or desire to do so, resolving to think critically is the most effective means of resistance there is. Hell, it's practically revolutionary.
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A forest is an intricately linked ecosystem and Suzanne Simard, professor of forest ecology at the University of British Columbia's Department, goes one step further. She says forests represent an intelligence that is able to behave as though it's a single organism.
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Susan was a fellow office manager. She was given a budget to decorate for Christmas. As she transformed our offices with green and tinsel, she also loudly voiced what a waste of time and money it was. She even complained about the lunch-time Christmas party on Christmas Eve when we could leave early. Oh, for crying out loud!
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All of these lead to being inspired to set goals and take action - compare in order to set a healthy goal; compete to be the best leader at home or at work; and never be so comfortable that you become complacent.
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Whether the relationship is personal or professional, communicating with people you care about is an art, kind of like dancing the Tango. Good communication takes practice and effort, but once you know the secret to great communication, you can have better, deeper and more meaningful connections.
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Your clients may see you as the "go-to" person in your business. However, in order to keep your business robust you need to bring in new clients while making your existing clients more profitable to your business.
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Anger or anxiety disables our thinking brain. We need to re-calibrate what we are thinking in order to reclaim our emotional balance. That being said, when someone is putting pressure on us or elevating our blood pressure, stepping back and approaching things differently can help improve the outcome.
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As a business owner and communications industry veteran, Jean-Pierre Lacroix, President of Shikatani Lacroix, a Toronto-based branding and design agency, has seen a massive evolution in technology and...
There is little question that e-commerce is becoming more ingrained in the shopping habits of Canadian consumers. Yet in spite of the fact that 76 per cent of Canadians shop online, Statistics Canada'...
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When we think of the best teams, many people aim for collaboration as the most desirable trait in the members and the leaders. While a collaborative approach targets the best win/win scenario that everyone can hope for, there are times where leaders need to step away and adopt a more directive stance.
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Have you ever tried fooling a dog into getting excited for the wrong thing? Perhaps testing their instincts by offering something boring to the tune of a tasty treat? It turns out that while they may very well be excited by the amped up sound of your voice, they are most likely on to your trick.
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Teens need to feel connected to their parents if they're going to open up to them, but it's harder these days for teens to connect. Social media makes it easier to be isolated and disconnected from parents and peers, as teens can opt to plug in to their technology and stay plugged in, rather than build real-life relationships.
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For most employers, firing an employee is not as easy as calling him or her into your office and telling them "things just aren't working out," giving them two week's salary, and asking them to vacate the premises within one hour. No two employment situations that lead to dismissal are the same because there are usually extenuating circumstances that are anything but routine. It is up to the manager to decide on the best course of action in each situation, never losing sight of what is fair, legal, and most ethical.
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Feeling like you are about to be fired can be one of the most stressful experiences you can face. It can stir up a range of emotions including fear, anger, low self-esteem, panic, loss of trust in others and self-pity, to name a few.
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What better way to start the back-to-school/back-to-work season? The new economy has given rise to a whole new language. Just when we thought we'd mastered the lexicon of the Internet, the next wave o...
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You may be the one who is always making the new pot of coffee, unjamming the photocopier, replacing supplies, helping out in emergencies, always available (even when on vacation) and generally giving 100 per cent back to your organization and team. But there is always one princess who doesn't do any of that, doesn't feel even remotely guilty but seems to get the same rewards as you.
Do we talk over people's heads sometimes to get the upper hand? We've all heard the saying "bulls**t baffles brains". That saying may come to mind when we think about our dealings with fast talking salespeople.
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Bees are some of the hardest working creatures on the planet, and they're amazing team players who put the needs of the colony above those of individuals. I stood motionless in the apiary, where thous...
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Credibility is one of those invisible skills that we have quite a bit of control over. It can affect every aspect of your life including your professional life. Luckily, there are many ways you can control your credibility.
Our egos, especially when we are feeling insecure in a new undertaking, can sabotage us. This can be exhausting if we are unaware that we are reacting to fear. Stepping back and taking stock of why we are reacting is a healthy first step. Then we need to implement some leadership habits.