It's been my experience, on a personal and professional level, that for real connections to happen, we need to move slowly in our process of opening up. I understand Mr. Boomer's frustration with the unending stream of platitudes he was encountering, but I don't think that going to the other extreme is the answer.
In your ongoing attempts to win a client's trust by providing value that exceeds their expectations in any economic environment, you could be lowering your value in their eyes and hurting your business. Many issues can arise when you overwhelm a client with out-of-the-park service they are not expecting -- or paying for.
There are many theories for why resolutions don't work, but most boil down to two reasons: we try to change too much at once and our resolutions are too big to tackle, so we give up. We give up far too easily. In fact, it's the little incremental changes we make that truly add up to monumental gains .
Good referrals are the lifeblood of any business. We work hard to earn referrals from those we trust and are usually grateful when we receive them. Despite their best intentions, friends, colleagues, and clients (your advocates) sometimes refer us people we either aren't suited to help, or simply don't like.
Does the thought of going to this year's holiday party make you uncomfortable? Do you prefer to avoid those social outings where you don't know anyone (or not everyone)? According to the New York Times, 40 to 75 per cent of people suffer from social anxiety. In fact, it's the number one social fear.
Technology is not a nice-to-have for the millennial generation; it's a deal breaker. And considering that by 2030 75 per cent of the workforce will be millennials, it's something to take seriously. Millennials' technology expectations, coupled by their social media, mobile computing and app usage, are spreading into the workplace.
As competition grows, sales become more complex and digital technology replaces traditional relationship-building. It can be challenging for some sales professionals to break through. Successful professionals stay ahead of the competition through constant self-education, they make the most of their network to win referrals and make new connections while remaining positive and proactive.
We are in the midst of the most closely contested (and lengthy) political campaign our country has seen in decades. The question every voter asks about any politician is: "Are they for real?" Many judge solely on each communication style and how they appear physically versus their beliefs on complex issues or even track record.
Three widely acknowledged conversational no-fly zones at business or social gatherings are religion, politics and sex. To venture into any of these potentially volatile spaces is to risk triggering a difference in opinion or, worse, an argument with those you are attempting to build a new business relationship with.
In this era of being super-connected through our technology, the most shocking thing we can do today is to totally disconnect from another person. It's impossible to know why Charlize chose ghosting as her way of dealing with Sean, or even if that's actually what she did, but it makes me think about the whole idea of making a clean break from someone in a world that's all about connectivity.
Everyone has a budding inner scientist with natural curiosity about the world. Science offers a way to find answers to the questions we had as kids and may still have as adults. Helping kids nurture their inner scientist and encouraging them to develop the skills needed to investigate and understand the world around them will help them become scientifically literate adults.
Successfully motivating business teams has been so frequently compared to coaching a winning sports team that I thought twice about using the popular sports metaphor in this post. But business success is driven by a united team whose members respect one another and recognize that each has very different roles -- and strengths.