Communication

How to Prepare for Your Company's Next Crisis

Andrea Lekushoff | Posted 06.26.2015 | Canada Business
Andrea Lekushoff

It's not just the rise of the Internet that has changed the way we communicate; the evolution of social media has fundamentally altered the way companies respond to crisis.The power of social media makes it harder to control the conversation.

How Offering Shorter Summer Hours Can Increase Productivity

Evan Thompson | Posted 06.24.2015 | Canada Business
Evan Thompson

The concept of summer hours first became popular in New York as the week wound down to ease rush hour Friday traffic flows out of town during sweltering summer days. Why wait until Saturday morning when you could leave your desk at noon on Friday, or even earlier?

5 Ways to Stop Yourself From Interrupting People

Rhonda Scharf | Posted 06.22.2015 | Canada Living
Rhonda Scharf

I admit I have a very bad habit that is incredibly annoying. OK, so I have many annoying habits. But today I'll talk about just one: I cut people off when they're speaking. I don't intend to be rude; I just seem to think that I know where the other person is going and that I can get there faster.

We Must Let Go of Our Fear of Rejection

Marcia Sirota | Posted 06.16.2015 | Canada Living
Marcia Sirota

Human beings are communal animals. We thrive when we're connected; when we feel a sense of belonging and interdependence. We hate the idea of rejection because it plays on our primal fears of being alone and perhaps unable to fend for ourselves.

Are We Pushing Innovation in Communication Too Far?

Evan Thompson | Posted 05.27.2015 | Canada Business
Evan Thompson

Rapid innovation in communication has led to a communications crisis, fueled by the obstacles that create a challenge for professionals when trying to build both business and personal relationships. These obstacles include short attention spans and a need to interrupt to move a conversation along.

Do Your Children Listen to You?

Kathy Buckworth | Posted 05.27.2015 | Canada Parents
Kathy Buckworth

"You're lucky your kids listen to you." As she said this to me, I had to think about what my appropriate reaction should be. It could go a couple of ways. First of all, I'm not entirely convinced that my children listen to me when I'm regaling them with stories of my work day.

Six Steps to Becoming a Hero to Your Children

Alyson Jones | Posted 06.21.2015 | Canada Living
Alyson Jones

The problem for many parents is that they want to become friends with their children, rather than heroes. Our children do not need more friends, and they certainly do not need their parents competing with their friends for their attention. But as a hero, you can find a way to transform challenge into growth.

Do You Sound Credible?

Rhonda Scharf | Posted 06.19.2015 | Canada Living
Rhonda Scharf

I've had a recent attraction to all the Law & Order-type shows that seem to be on television right now. I like to pretend I am the investigator; I pay...

How I Fixed My Foot-in-Mouth Moment

Rhonda Scharf | Posted 06.12.2015 | Canada Living
Rhonda Scharf

Sometimes all we need to do is wait for the entire message to make it to our brain before we share what is on our mind. However, sometimes we aren't that patient and when we mess up, we must own the misunderstanding and we must fix it. Then, don't do it again!

The Do's and Don'ts of Following Up on a Business Pitch

Evan Thompson | Posted 05.18.2015 | Canada Business
Evan Thompson

The pitch you spent days or weeks preparing for is over. You think you made a good impression. After scanning the room and looking for feedback from your prospective clients, you get no sense of whether you have won the business.Thank them for their time, shake hands and make a decisive but gracious exit. The real test begins.

Learning to Fight Fair Can Bring You Closer Together

Alyson Jones | Posted 04.29.2015 | Canada Living
Alyson Jones

This is your journey and your lesson and if you miss this information you will remain unaware. Do not be too proud to apologize, as an authentic apology can liberate everyone involved. This is the opportunity for conflict to become the vehicle for a deeper and richer relationship.

7 Common Mistakes Couples Make On Valentine's Day

Jacqueline Whitmore | Posted 04.11.2015 | Canada Living
Jacqueline Whitmore

We don't see it much these days, but chivalry still matters, especially in the beginning stages of a relationship. It's always nice if a man opens the door for his date, offers his jacket on a chilly night, pulls out her chair, picks up the tab, and walks his date to the door and gives her a gentle kiss on the cheek (with no other expectations).

This Shift From Christmas Giving to Getting Boxing Day Deals

Carlos de Torres | Posted 02.22.2015 | Canada Business
Carlos de Torres

As the chill sets in the air for the foreseeable future, it's clear that it's that time of year again -- holiday shopping season. With holiday shopping in the rear view, many consumers are likely to have shifted their purchasing attention to finding deals for themselves.

Three Words That Could Change Your Christmas This Year

Anne Day | Posted 02.06.2015 | Canada Living
Anne Day

"I love you," "I am sorry," and "Please help me." How often do you say these words? When I was asked, I first thought, I am pretty good at shelling ou...

Companies Must Act Responsibly When Using the Power of Suggestion

Nick Cowling | Posted 01.19.2015 | Canada Business
Nick Cowling

Since trust plays a big factor in listening to what we're being told, corporations have the responsibility to provide messages that are both accurate and in the best interests of their audiences. Time and time again, however, we see the power of suggestion being used in a misguided and sometimes even destructive way.

PR Lessons From Jian's Failed Attempt at Spinning His Story

Bart Egnal | Posted 01.04.2015 | Canada Business
Bart Egnal

This abrupt about face looked terrible because his retreat stood in stark contrast to his initial proactive "openness." Had he only made the second post, he would have come across as someone seeking to present his story through the appropriate channels. Yet the contrast with his first post made him appear as someone who was fleeing accusations he could not refute.

Five Key Lessons the Over 90 Generation Can Teach Us

Beverley Golden | Posted 01.03.2015 | Canada Living
Beverley Golden

Documenting and preserving their stories, their legacy, is so crucial now as a way to offer younger generations a chance to learn from them. My fear is they might become a generation reserved for casual historical mentions of the times they lived in, their memories and lessons forgotten and lost forever.

How Do You Know When to Ask for the Business?

Evan Thompson | Posted 12.29.2014 | Canada Business
Evan Thompson

While seemingly daunting at first, asking for the business is a necessary occurrence if you are to grow and profit. You may not always hear "yes," but you won't know unless you ask. So what are you waiting for?

How to Have a Caring Conversation with Someone Difficult

Deri Latimer | Posted 12.13.2014 | Canada Business
Deri Latimer

Do you work with someone whose behaviour is challenging your energy and enthusiasm for work? Maybe it's a family member, who you find yourself avoiding because he or she is a real "downer" at family gatherings. Remember these simple tips as you prepare for your conversation.

The Myth About Online Shopping in Canada

Nick Cowling | Posted 11.29.2014 | Canada Business
Nick Cowling

On September 19, tens of thousands of Canadians lined up outside Apple stores as the much-desired iPhone 6 was released to the public. Despite pre-orders being available, many Canadians would rather pick up their new device in-store, rather than buying online.

5 Steps to Successful Business Networking

Evan Thompson | Posted 11.04.2014 | Canada Business
Evan Thompson

You've just been invited to a high-profile business function, and you know it could be a great opportunity to network and meet potential clients or perhaps make a good impression on a job prospect. It is all about putting your best foot forward and you can make this networking opportunity work for you by following these five tips.

These Two Words Can Jeopardize Your Relationship Forever

Tamika Schilbe | Posted 10.15.2014 | Canada Living
Tamika Schilbe

Often spoken with absolute authority, "I disagree" places itself firmly in opposition to the other. It carves an opinion in granite, hinting that further discussion is irrelevant. In personal relationships, these two words can instantly zap the life out of open communication. The opposite of "I disagree" is exploratory dialogue. Open discussion may create more connection.

Want to Understand the Modern Man? Forget Gender Roles

Carlos de Torres | Posted 09.08.2014 | Canada Living
Carlos de Torres

In the world we are living in today, the modern man is complex and if we cannot make the effort to understand them then how will we ever start to get there? Is it just about selling product, or can advertising now be a tool for which we guide lifestyles? Can we show the modern man that he can share on social, that he can be a stay-at-home father and that he can evolve his role?

Do You Use All Three Forms of Communication?

Mary Donohue | Posted 08.10.2014 | Canada
Mary Donohue

If you can master this skill our research demonstrates that you can increase trust in leadership by 9 per cent in as little as 13 weeks. What does this mean to business higher productivity? Less churn. What does the mean to politicians, the difference between losing and winning, especially in a horse race election like Ontario's.

Want to Climb the Corporate Ladder? These Skills Are a Leg Up

Andrea Lekushoff | Posted 08.08.2014 | Canada Business
Andrea Lekushoff

In today's highly competitive business world, climbing the corporate ladder takes more than a good education and solid job experience. You need to have an edge -- and being a strong communicator can help. But business communication isn't just about public speaking and writing.