Communication

3 Things You Need To Know About Generation Z

Mary Donohue | Posted 04.27.2016 | Canada Business
Mary Donohue

If you are hiring summer students, have teenagers slouching around the house, or you are a forward-thinking CEO, you are spending some time thinking about Gen Z. The follow-on generation to the Millennials is something of an unknown to most. The biggest question: how they are going to perform in the workforce?

Millennials Need Credit (But Don't Have It)

Nick Cowling | Posted 04.22.2016 | Canada Business
Nick Cowling

Stats show that millennials prefer to use debit cards to credit cards for their purchases. Millennials are the first generation to grow up with debit cards, which may explain this pattern. Several findings prove that this generation isn't fond of credit products. The reasons for this may be many, but the top may be controlling spending and fear of debt. This lack and hesitance to use a credit card among millennials is causing them more harm than good in the long run.

Decide Now Who Will Delete Your Digital Ghost When You Die

Judy Mann | Posted 04.20.2016 | Canada Living
Judy Mann

I lost someone very special to me to cancer. It was a short battle -- it ended just four months after her diagnosis and just slightly more than six months after she was off sick from work. Then, a few months later a notification popped up on my LinkedIn.

5 Tools That Helped Me Survive A Workplace Bully

Monique Caissie | Posted 04.13.2016 | Canada Living
Monique Caissie

Having worked in mental health, I've seen the other kinds of scars. Unfortunately, I've also been victim to them myself. Years ago, I worked at a children's charity. The executive director (ED) verbally abused staff. The first time I heard her scream, I thought she was injured and ran into her office. I was shocked when I realized screaming was her way of asking for a file.

5 Compelling Reasons To Leave Your Horrible Boss

Monique Caissie | Posted 04.06.2016 | Canada Business
Monique Caissie

You do have a choice. You may have to take a financial hit to put yourself in a better long-term situation. This happens to people all the time and resilience comes from taking action with a longer more practical viewpoint.

There's A Difference Between Being 'Nice' And Being Kind

Marcia Sirota | Posted 04.01.2016 | Canada Living
Marcia Sirota

The truth is that if you're a people-pleaser, you've been using the people in your life to compensate for something that's been missing within you; you've been focused on getting others to meet a need, rather than on creating real connections. This might explain why you're not as happy as you could be, today.

Don't Be Afraid To Make Mistakes When Learning A New Language

Steve Kaufmann | Posted 03.23.2016 | Canada Living
Steve Kaufmann

Making mistakes when speaking or writing a new language is not the same as making other kinds of mistakes, at least not to me. Making mistakes in language learning is not only necessary, it is a good sign. If you are not making mistakes, you are not trying hard enough to use the language.

Restaurants Can Create A Hashtag-Worthy Reputation

Nick Cowling | Posted 03.14.2016 | Canada Business
Nick Cowling

If there is one thing millennials crave more than anything else, it's a great meal at a hip restaurant. This is one generation that eats out more often than any other. Fifty-three per cent of millennials go out to eat once a week, compared with 43 per cent for the general population. For them it's not about the convenience, but rather the experience. When millennials dine out, they know exactly what they're looking for.

Bad Communication Habits Can Undermine Your Credibility

Rhonda Scharf | Posted 03.02.2016 | Canada Business
Rhonda Scharf

Credibility is one of those invisible skills that we have quite a bit of control over. It can affect every aspect of your life including your professional life. Luckily there are many ways you can control your credibility.

7 Ways To Nail Your Next Presentation

Evan Thompson | Posted 03.02.2016 | Canada Business
Evan Thompson

Rather than taking control of the room, have you ever had self-doubt and a surge of discomfort envelope you as you are being introduced? Has your mouth suddenly gone dry and does the microphone always seem to act up? Do you ever lose concentration and draw a blank? These and other personal nervous habits often rear their heads when we are standing before an audience.

The Right Way To Apologize When You've Screwed Up At Work

Sarah Vermunt | Posted 02.26.2016 | Canada Business
Sarah Vermunt

We're human, even at work. Which means that every now and again we're going to screw up. When that happens (and it will) apologize and do better next time. Not sure how to stumble through an apology at work? (Because... um, hello, awkward!) Here's how to get it right.

Passive Listening: The Art Of Communicating

Collette Gee | Posted 02.19.2016 | Canada Living
Collette Gee

When most of us are asked what makes one a great communicator we usually emphasize speaking or writing ability. When in fact, the art of communicating rest with improving our passive listening. Active and passive listening are as different as listening and hearing.

Cancer Research Needs Collaboration, Not Competition

Adam Garone | Posted 02.04.2016 | Canada Impact
Adam Garone

Collaboration itself is not a new word, but for the world of cancer research it's an innovative approach. My view is that we need to collaborate to maximize investment and increase research capabilities. Personal interests such as profit, competition, rivalry or recognition need to be put aside.

Superficial Small Talk Is Step One To Creating Intimacy

Marcia Sirota | Posted 01.25.2016 | Canada Living
Marcia Sirota

It's been my experience, on a personal and professional level, that for real connections to happen, we need to move slowly in our process of opening up. I understand Mr. Boomer's frustration with the unending stream of platitudes he was encountering, but I don't think that going to the other extreme is the answer.

7 Ways Over-Exceeding Client Expectations Can Backfire

Evan Thompson | Posted 01.20.2016 | Canada Business
Evan Thompson

In your ongoing attempts to win a client's trust by providing value that exceeds their expectations in any economic environment, you could be lowering your value in their eyes and hurting your business. Many issues can arise when you overwhelm a client with out-of-the-park service they are not expecting -- or paying for.

Managing Their Expectations

Monique Caissie | Posted 01.15.2016 | Canada
Monique Caissie

I was consulting for a luxury car dealership not knowing what to expect. I'm one of those people who think "just get me from point A to point B - fan...

5 Signs You Should Fire Your Client

Evan Thompson | Posted 01.06.2016 | Canada Business
Evan Thompson

The stress generated by unhealthy client relationships may eventually cause you to question your ability to run a business. If you don't value your skills, you may lose your resilience in the face of undue criticism, which can make you more vulnerable to being exploited.

This Year, Leave Your Office Worries At The Front Door

Rhonda Scharf | Posted 12.31.2015 | Canada Living
Rhonda Scharf

Think back to the last time you arrived home and told your family you'd had a bad day. You probably expected them to cut you some slack, and perhaps forgive you for being in a bad mood. Why do we do that? Why do we behave the worst with the people we love the most?

Focus On Little Changes For Long-Term Success In 2016

Julie Rusciolelli | Posted 12.30.2015 | Canada Living
Julie Rusciolelli

There are many theories for why resolutions don't work, but most boil down to two reasons: we try to change too much at once and our resolutions are too big to tackle, so we give up. We give up far too easily. In fact, it's the little incremental changes we make that truly add up to monumental gains .

How To Say No To Well-Intentioned But Bad Referrals

Evan Thompson | Posted 12.11.2015 | Canada Business
Evan Thompson

Good referrals are the lifeblood of any business. We work hard to earn referrals from those we trust and are usually grateful when we receive them. Despite their best intentions, friends, colleagues, and clients (your advocates) sometimes refer us people we either aren't suited to help, or simply don't like.

Tips For Conquering Social Anxiety At Holiday Events

Rhonda Scharf | Posted 12.10.2015 | Canada Living
Rhonda Scharf

Does the thought of going to this year's holiday party make you uncomfortable? Do you prefer to avoid those social outings where you don't know anyone (or not everyone)? According to the New York Times, 40 to 75 per cent of people suffer from social anxiety. In fact, it's the number one social fear.

How To Talk About Sex With Your Partner

Lyba Spring | Posted 12.02.2015 | Canada Living
Lyba Spring

Whether it's a one-time thing or a long-term committed relationship, there are three prerequisites to any sexual activity: consent, safety and pleasure. There is no way around it: communication is key. For some people, this feels entirely natural; for others, they'd rather visit the dentist.

How To Communicate And Be Heard

Evan Thompson | Posted 11.25.2015 | Canada Business
Evan Thompson

Our message gets through only when we understand with whom we are communicating and their needs, the urgency of the message, and the desired next steps our message will trigger.

Millennials Don't Heart Your Company's Basic Technology

Dave Borrelli | Posted 11.10.2015 | Canada Business
Dave Borrelli

Technology is not a nice-to-have for the millennial generation; it's a deal breaker. And considering that by 2030 75 per cent of the workforce will be millennials, it's something to take seriously. Millennials' technology expectations, coupled by their social media, mobile computing and app usage, are spreading into the workplace.

What Are The Qualities Of Great Sex?

Lyba Spring | Posted 11.09.2015 | Canada Living
Lyba Spring

A wonderful piece of research asked an eclectic group of participants about the qualities of great sex. I had jotted down the list of the common themes that emerged, tucked it away and then forgotten where I'd seen it. You may want to compare my take on these themes with the original research.