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"Embrace a willingness to deal with important things head on and with compassion — don't be sneaky."
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I'm willing to bet that the person involved in the email confrontation was not aware that she was being unfair, humiliating, potentially malicious or vindictive. I'm willing to bet that these people thought they were handing the situation clearly and in a businesslike manner. That was not the case.
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Help Me Rhonda: I'm new to my company, in my first supervisory position. I don't want to step on anyone's toes and I want to be seen as a friendly boss but I feel like I'm being tested every day by my...
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Rather than focusing on your anger, focus on hearing what the other person is saying. Don't listen to what they are saying -- hearing and listening are two totally different things. Hear past the person's words, and try to understand what they are trying to tell you.
I'm dealing with an avoider. I find it very frustrating. Every once in a while you will encounter a situation where you want to deal with it in a calm, professional manner, and the person with whom yo...
I spend a lot of time thinking about intolerance and the various things that I do to combat it. Being a loudmouth who speaks out against hate on the Internet very rarely results in physical violence. Being a loudmouth who speaks out against hate in the real world is much more likely to result in broken bones, a smashed up face or even worse.
A few pointers on how to go about the scary business of confrontation: Most importantly, start by being affirming. Let your friend know how much you value the relationship, and that this is why you're sharing your concerns.