We're living in an age where everyone with an Internet connection has the ability to become a journalist; to write his or her own critique of a product or service. And if they lack diction or the ability to disseminate their ideas into the digital realm, they can easily connect with someone who can help them articulate, package and market their thoughts.
Last time, I took the Commission to task for trying to build excitement over the level of cellphone penetration in Canada in their consultation video. Why? Because the only metric that really counts in 2012 is the takeup of smartphones: smartphones do data, feature phones don't. Let's consider penetration in a more meaningful context.
Back in the summer of 2010, the CRTC decided to get the public's input online as part of its proceeding on the "obligation to serve." Big mistake. There's a habit that's getting entrenched at the Commission: treating online consultations as a substitute for both educating Canadian consumers and conducting real research.