CONSUMER

thanatip

Should You Buy That Extended Warranty?

According to a Consumer Reports survey conducted in late 2013, 55 per cent of people who purchased an extended warranty for their cars had not used it during the lifespan of the policy, and those who did use it spent more on the coverage than they saved on repairs. The same applies to many other products, including electronics. Does this mean that extended warranties are a waste of money?

The Problem With Allowing Consumers to Opt Out

As a marketing professional, there is nothing I hate more than receiving any form of communication (email, Web experience, social media, mobile, whatever) and not see an obvious place where I can either opt out of the communication or protect how much information is being captured. As a consumer, I probably hate it more.
Red Bull Stratos

The Perfect Marketing Strategy That Fell Out of the Sky...

When someone jumps from the edge of space back to earth and it's all supported by one brand, you know you are staring at a winner. Felix Baumgartner's supersonic freefall from 120,000 feet not only broke the speed of sound and a world record to go along with it, it practically broke YouTube as millions upon millions of people watched the drop from space online. And with that event, Red Bull also captured the hearts and minds of marketers all over the world.
AP

Are Brands Failing the Speed Test?

It turns out that consumers want one thing: their issues resolved. And, they want it done fast. Faster than fast. The challenge is this: the majority of brands act fast... as fast as they can. Sadly, it's not even close to being fast enough for consumers. Now, brands and consumers are going to have move forward and figure out a way to define what the true speed limits are.
Alamy

If You're a Business and You're Not on Mobile, You're Doing it Wrong

According to Comscore, 40 per cent of Canadians own a smartphone. You would think that brands would be scrambling to establish their mobile presence. Surprisingly, this is not the case. That so few brands have a mobile presence provides a tremendous opportunity for leadership and to be one of the few brands who do mobile well. Here are a few crucial opportunities brands are missing out on by ignoring mobile.

The E-commerce Tipping Point

Recently, a very senior marketing professional who works at one of the world's largest corporations was recounting a story of how they saw a postal truck outside of their corporate head offices in Silicon Valley, and every single parcel that was being offloaded from this truck was from Amazon. He thought to himself: "This is the what retail looks like in 2012."