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In a world awash in apologies from actors, athletes and politicians, businesses remain laggards when it comes to saying those words.
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From Syria to Yemen and Iraq, from South Sudan to Nigeria, children are affected by relentless conflicts and displacement crises, as well as devastation wrought by natural disasters.
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As September marked National Suicide Prevention Month, it is important to raise awareness about suicide by helping educate others and eliminate current misconceptions.
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It must be a struggle, having to listen to scary words you don't like from little people you don't respect. Almost like you don't think you should have to listen, by virtue of your hard-won experience of giving up on anything but the bottom line, and wish that all of us employee-children would just be quiet and respect you.
With so many advances in science, how is it that climate change now has us by the throat? In a world of spreading capitalism, how did it come to be that we have rising unemployment around the world and poverty escalating at troubling rates?
You or your business may not have 18 million followers on Twitter, but the lessons from this impulsive online exchange can serve as a lesson for anyone who has an online profile. When you communicate instantly through social media, it's easy to find yourself caught up in an emotional exchange with another user who is criticizing you or your brand.
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I spent over a week in Jordan at the beginning of January, with the Syrian American Medical Society visiting non-profit clinics in Jordan where the Syrian refugees were populated and went into the camp to work in their Medical Centre. I did not know what to expect going into the camp, now termed the fifth largest city in Jordan.
The reality is that in Toronto, as in most police services across the continent, the vast majority of serving police officers are exceptional public servants. The bad news is that reality is entirely irrelevant. People don't form judgments or base their decisions and actions on reality. They base them on their perceptions. And a fast-growing segment of society in Toronto, in Chicago, in New York City, in Ferguson, in cities and towns across North America, perceive their police services to be acting for their own benefit -- not society's.
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Many business crises -- whether it is the BP oil spill or the GM ignition switch -- escalate into ethics crises. What turns a business crisis into an ethics crisis is often an initial unwillingness to accept responsibility for the wrong actions. The public will judge this unwillingness to accept responsibility as a sign of poor ethics.
It's nowhere to be seen: human rights being used to address poverty in Canada. Human rights are a key tool in poverty reduction work in Canada, placing the most marginalized at the centre of policy -- but in communities across the country, it seems as though governments are not connecting the dots.
It's not just the rise of the Internet that has changed the way we communicate; the evolution of social media has fundamentally altered the way companies respond to crisis.The power of social media makes it harder to control the conversation.
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By not answering the door to opportunity, General Motors has managed to completely destroy their public image and counteract any growth they may have experienced over the past few years, all because they thought that a 57-cent part wasn't worth a recall.
The only constraint when a corporation decides to work on its credibility is the time, and in business, time is cash. People do not realize how long it could be to build a credibility sound enough to help them to get out of a crisis situation or to build a relationship with stakeholders. We often say that it takes years to build credibility and it takes hours to lose, and it is so true.
LeBron's masterful handling of his return to Cleveland offers a case study in public relations far beyond sports. The lesson is simple: humility is powerful. For successful business leaders, being humble doesn't always come naturally. And it isn't a quality that you can easily fake, and those who try and fail get punished even more.