Don't get me wrong, email is both a blessing and a curse, but it needs to be used thoughtfully, in the same way that you wouldn't barge into a conversation in progress and blurt out the first thing that comes to mind. It can quickly shift the conversation off-course and simply be off-putting. An email can interrupt in the same way, so you want to use it intelligently.
Just like a postcard, an email passes through a lot of different people's easy access. The average email is fully stored and searchable on about six computers. Astonishingly however, lawyers, accountants, political leaders and financial professionals transmit highly confidential information by email.
Real work has to get done, and what are the costs if you don't spend time listening and communicating with your team? Well, the answer is that the costs are surprisingly high: rising levels of employee burnout, for starters. Burnout, our DMS indexing finds, is reflected in high engagement scores, which are accompanied by low value and low trust scores.
Shipley and Schwalbe provide an email exchange example between a lawyer in London, England and a secretary that got published in British newspapers. The lawyer, who specializes in computer law and electronic commerce, had lunch with a secretary at their law firm. The secretary accidentally spilled ketchup on his pants.
I believe the future of leisure -- if not luxury -- is escape from ubiquitous connectivity. People are going to pay big money to get out of mobile phone range in the near future. I predict that "no signal" will be as common a sign of our generation's holidays as "no vacancy" was to our parents' vacations.
Proponents of Canada's Anti-Spam Legislation (CASL) have touted it as a giant leap for economic efficiency in e-commerce by making spam illegal. And CASL does list the promotion of "efficiency" as its purpose. But contrary to the good results this efficiency may bring, CASL could have a decimating effect on charities. Here's how.
The forward button is like the penny, or the cigarette lighter in a car. At one time it may have been a good idea, but times change and Gmail, Yahoo, and Outlook need to change. If you have been guilty being a serial forwarder, it's not too late, you can become a good friend once again by following these simple steps.
While the philosophy of why we work continues to evolve and modernize, it still feels like we hold on to the dogma of what business is supposed to be. Perhaps with all of this moral awakening, sharing on social media, connecting to others and events like Occupy Wall Street or the Arab Spring, we should be paying closer attention to the human bottom line rather than the financial one?
Send those thank you emails. Send them liberally and sincerely. While efficiency is key, particularly in a business capacity, I also appreciate doing business with nice people. Kindness and thoughtfulness go a long way in building and maintaining relationships, a distance that efficiency alone cannot.
Every modern day professional has at least one e-story to tell. Click that 'Send' button and you could be clicking your career away. Accidental emails can cause embarrassment, compliance issues, end a career or simply make the recipient smile. Here are 12 steps to avoid "send syndrome" and that sinking stomach feeling:
For almost as long as email has existed, people have complained about getting too many emails. We celebrate inbox zero as if we just gave birth to a new child. While some lauded the arrival of the first BlackBerry, many saw it as a digital manifestation of the ball and chain that would shackle them to their office.
Immigration Minister Jason Kenney set off a frenzy in Ottawa after he accidentally sent an e-mail in which he described Alberta's deputy premier as a "complete and utter asshole" to a larger audience than he intended. Such is the problem of the "reply-all" function in e-mail. This simple mistake shows how we have devalued communication and correspondence. Yet, it also exists as the ultimate communication tool.